San Francisco design and trade professionals joined Andersen and Luxe Interiors + Design to preview the Architectural Collection MultiGlide™ door. Thanks to everyone who joined us.
Photography: Nikki Ritcher Photography
It has become amusing to wake up every day and have to wipe the c...ondensatio
When I called to put in a warranty claim I was told that Andersen doesn't warranty against the weather and the only thing they could do was offer me a 50% discount on the part. Well I'd imagine the part costs around fifty dollars so for twenty-fiv
We have had nothing but problems from the beginning.
So if you have any ideas on how to get some more serious action from Andersen, please let me know and if you are in the market for new windows let me STRONGLY Discourage
And had a Anderson Double Door with Side Windows installed.
Six months after the work was finished we noticed moisture coming... in the bottom of the door and the Side Windows.
We called our Contractor
So here we are today January 21,2018.
And now we have Mold at the bottom of the door and windows, how Disgusting
I will NEVER have another Anderson Door or Window installed in my house and definitely
Pictures to follow.
The salesman showed up at the scheduled time and went through his entire lengthy sales pitch to build value in switching to their new FibreX windows. He went through and counted and measured every window in the house and after concluding
We had an estimate placed in front of us for over half of our annual income with a high interest rate and high monthly payment attached. When we expressed we were not spending that much money, he did his whole "If I could, would you" tactic by cleverly, but clearly, adjusting only the rate and term to make it appear he was doing us a favor, but kept the entire home estimate. We let him know the windows sounded great and all, but we were not prepared to spend that much money and we only wanted an estimate on replacing our broken and cloudy windows. He bridged that asking us if we saw the value in the FibreX. Of course we do, but it's still way more money than we will be spending on windows! I asked him for an estimate on what replacing just the ones that needed replaced would be, or to do the FibreX upgrade in a three-phas
At this point, my wife was offended by this fast-talki
After that, he quickly began packing up his props, and was saying his goodbyes after he had walked out the door and was walking toward his car.
Thank you for the disrespect
We purchased a house recently fitted out with all Andersen Windows. The window above the sliding door had split around the edges and was leaking. Also, ALL the win...ders on the casement windows were not closing properly, 24 in total.
Contact 1 - I was told that the windows went in in 1992 and he didn't think they were covered but would see what he could do. The door went in in 2004 so he thought they would be able to do something and he asked for all the details for the windows to see what he could do. I spent 3/
Contact 2 - After getting no response I emailed again five days later. I got no reply.
Contact 3 - I called and got a woman who seemed quite positive and got me to re send the photos and take more photos and measuremen
Contact 4 - I called back and got another woman who asked me to hold while she checked. After several minutes on hold I got cut off.
Contact 5 - I called back and got yet another woman, more time on hold while she checked it out then she said she would put me through to a supervisor
What an obscene waste of my time. Why couldn't anyone at any point have just said screw you we won't do anything, which is essentiall
Just recently, I installed 6, 400 series
units in a customers house. ...
These units required the wood snap in grilles. I primed and painted prior to installati
One of the grilles had some trouble staying in but I was eventually
A few days later, I was advised that 3 of the grilles wouldn't stay in and kept popping out. When I returned to get my final payment, I figured I would show the customer how to reinstall the grilles using the glossy instillati
To my surprise, I too was unable to get them to snap in either. They kept popping out. The only thing I was able to accomplish
Upon further inspection
No wonder they wouldn't stay in.
I called my supplier whom advised I call Andersen service, which I did.
After waiting for over 12 min, I spoke with a rep, explained the situation and asked for them to please send 3 new grilles.
She advised that protocol was for me to first lay the grilles on a flat surface under some weight for a "week or so".
If that didn't work, then call them again.
On this particular
In my opinion, a proper customer service response would've been to send out 60 bucks in grilles to keep a loyal customer satisfied.
But what do I know?
I'm bothered by the inconsider
She had a rather expensive blind, and curtains in the room where the windows were installed.
I tried to find new brackets to no avail. If I would have been able to find new ones I would've installed them and forgot about the whole thing, but apparently
I also should have kept a better eye on the laborers, even though I shouldn't have to. They finished quick, but I definitely
I am I n the Hartford Connecticu
I had someone come out from Anderson ..he spent 15 minutes ..enough time to give me a $15,000 co...st for 8 small windows. My contractor
We installed Anderson Windows and they are drafty and
Rotting. Now we find out that part of the widows was outsourced
Anderson customer service only wanted to sell us new
Windows. Anderson will not stand by their Windows.
They should have had a recall since they knew there
Was a problem with the glass. We were never notified,
A recall was never published,
We need new shaches. If we go with another company we
Need total new Windows. I am glad we read these reviews before we ordered a new patio door. Would not recommend Anderson Windows.
Las Cruces, NM
Check out KARE 11's sneak peek of the Northern Lights in the Bold North! See them for yourself in the Andersen Windows and Doors KARE11 Warming House on Nicollet Mall at 7th Street.
At The International Builders' Show (IBS), we are featuring contemporary designs with Andersen® Architectural Collection products. Including, the release of our new FSB® hinged patio door hardware options.
Learn more about our contemporary capabilities at http://bit.ly/2DketQE
We partnered with Yale Real Living to release the Yale Assure Lock exclusively for our Architectural Collection hinged patio doors. See it at #IBS2018 & read what The Z-Wave Alliance shared about it: http://bit.ly/2AKQ9o0
With the cold weather, have you noticed condensation on your windows? We explain what causes it and how you can minimize it in your home.