319 Reviews
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Sharon Tumelty
· February 27, 2018
We were placed at the hotel by BA staff due to our flight being cancelled, the hotel itself is beautiful and very clean, however the staff did not go the extra mile at all.We were given a food voucher... and told that this could only be used in the buffet bar despite us asking if we paid extra could we choose from another menu as the buffet bar only had two choices.One person in our group had an allergy so could not eat from the buffet bar and was offered a meal from another bar, we were told the rest of the group could not pay extra to choose their food from another bar as they could not facilitate this and would then have to offer this option to everyone else too ( despite the hotel would have made more money from us); a waiter then dropped a whole tray of drinks over one member of our group, the poor waiter was mortified, but word got out and the rest of the staff came to take a look and have a laugh, no apology offered!! Later in another bar we asked to order an Irish coffee but was told no because the bar tender had just cleaned the coffee machine despite the bar remaining open for a further hour after our request. To summarise, a beautiful hotel that could have made money from our group of 6 by allowing us to pay extra to eat what we required rather than the two choices we were offered, also there was no replenished food so whilst I was lucky enough to get the last 4 new potatoes with my beef stew, the remainder of our group had to make do with just the stew ( with the exception of the person with the allergy) the downside is the staff were not willing to go the extra mile at all & we felt like an inconvenience to the staff See More
Tatiana Moxey
· January 6, 2018
The hotel itself is lovely but the staff are so miserable and really unhelpful! We stayed recently and I was really unhappy with the service. From the address in the email confirmation sending us to t...he wrong hotel to the staff standing around having a chat while we stood at the bar waiting for ages to then be told “oh we like to take our time” and everything in between! The service there is shocking. I’ve since sent two feedback emails complaining and haven’t had a response... considering the standard of service in the hotel I’m not really surprised I’ve not heard back! See More
Paul Munroe
· November 17, 2017
We alway stay here when we have an early flight from Gatwick and we have never been dissapointed. The rooms are great, the food is excellent and the staff are brilliant.
I joked with one of the staff... that the next night we would be in the Grand Millennium Al Wahda in Abu Dhabi and that it wouldn't be as nice as our Bostonian Suite. We are there now and it was just as good as this so thank you. See More
Rich De Silvo
· December 12, 2017
Having made a reservation for my partner - on her birthday as a treat - and my 18 month daughter, we were all excited to be staying here & looking forward to the use of the pool as my daughter loves t...o swim and this was the main reason we choose this hotel over others. However we were extremely disappointed to find out upon checking in that the pool was closed! We were not made aware of this when making the reservation, with no one bothering to inform us. We then had the inconvenience of having to cancel our stay and made a further reservation at the Sandman Signature Hotel a few miles down the road which also had a pool and was open. The duty manager told us a full refund would be issued within 3-5 working days, we are now 7 working days passed and after multiple phone calls am still yet to receive a refund, in fact I have even phoned for 6 or 7th time an hour ago and was told someone would definitely be contacting me within 5 minutes to resolve this issue... well guess what no has!! Utter incompetence has been shown by the administration and accounts department at this hotel and they have shown me as a would be guest nothing but contempt. Incredibly poor service and even more so as operating in the hospitality industry! See More
Hatti Allen
· October 17, 2017
Came here for a training course absolutely lovely place and the catering was delicious as well as the coffee and biscuits. The o my downfall was the lady on reception who a few of my training found had the same experience that she was very rude and didn't look up See More
Barry 'Bazzer' Nicholls
· September 21, 2017
Fantastic hotel !! Stayed for one night before flying from Gatwick airport, best thing we did, the holiday started from the moment we walked in. The room was very clean and had everything needed. The ...breakfast was superb and the staff were more than helpful.l would not hesitate to stay here again and highly recommend it to anyone. Thank you See More
Denise Amor
· February 25, 2018
Stayed overnight before flying out on holiday, was our 2nd stay as enjoyed the first last year. This time not disappointed either, clean comfortable room. Had a lovely meal in the pub in the evening, ...recommend the Heidi pie, absolutely delicious. Good breakfast, cooked well and hot. Will certainly be staying again See More
Steve Lewsey
· October 15, 2017
Most of the staff seemed very sullen! Asked for horseradish to accompany the beef, you'd have thought we'd insulted their parents!!! No ENGLISH mustard with AN ENGLISH breakfast and our bath had seen better days!!!! (House wine also very expensive £25 for a bottle that would cost no more than £5 from Tesco!) Room stank of mothballs! See More
Sharon Flury
· September 4, 2017
Lovely place to stay if flying from Gatwick , rooms clean and nicely decorated ... beds way to soft for me but will do for 1 night.
Only bugbear is the pub , bit pricey I. The drinks and food!! We starving and they had no pies & no peas!! Had to go down the road for dinner. See More
Cathy Quinn
· October 19, 2017
Lovely hotel with really nice staff - prices a bit high on food and drink - in house hairdresser was amazing and got me out of a dilemma and done my hair to perfection
Vincent Choznacki
· December 17, 2017
Great room, very helpful staff, a comprehensive gym and a good food&drinks selection. Roaring fire at the pub are just a bonus, what else?!
Elaine Holding
· November 12, 2017
Stayed over after attending a 40th birthday celebration. Food was delicious and the service was excellent. Staff were very efficient and friendly, nothing was too much trouble. The room was lovely and... clean and I had a good night's sleep followed by a delicious breakfast. Would definitely stay here again and recommend it. See More
Lorraine Clements
· August 12, 2017
We have stayed here several times as it's a great hotel to stay pretty flight and park .
The receptionist was rather frosty yesterday but apart from that we had a great stay . The formal restaurant is... amazing and represents great value . The food is exceptional and the lady chef should be a contender for master chef she is amazing . We will return . See More
Graham Saunders
· September 18, 2017
A large party of us stayed as we were attending a wedding at the nearby excellent Hookhouse Farm Redhill , to be honest the Copthorne was ok at best , The rooms were hot & stuffy & Air conditioning no...t working , the maintenance staff decided to start banging about at 8.00am Sunday morning next to our room not ideal when you booked a Hotel go relax post celebrations ,
I really think the management need to brief the mostly Eastern European Staff in manners & etiquette , most were abrupt bordering on rude , when asking questions the reply was often confused WHAT ! , the breakfast was nice & the company we were in more than made up for these small problems but in fairness I doubt we'd be coming back & if in the area have a good look at local alternatives
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Kathryn Davenport
· November 14, 2017
Excellent value- booked on booking .com
Lovely rooms and of a high standard. Excellent facilities and food- I had room service. Highly recommend this hotel.
Didn't have time to take advantage of the i...ndoor pool but will on my next visit. See More
Gaye Goddard
· February 25, 2018
Four of us went for the afternoon tea and massage offer it was excellent. Would definitely recommend it for a treat or present.
Debbie Ronayne Wimbleton
· February 7, 2018
We always stay here before our hols and leave the car lovely hotel clean warm friendly, staff are polite and helpful and always there to help
Sue Mathias
· September 15, 2017
Nice hotel very hot and rather stuffy too hot and stuffy to sleep, bed and room very very comfortable and very clean. One female member of Reception staff was very frosty and rather rude which was un...called for. Didn't stay for breakfast as we thought £15.99 per person was a ridiculous price to have to pay for a breakfast. See More
Kat Miller
· June 20, 2017
Stayed over just last night as I was attending some training who my work had paid for and firstly they advised they only had me down as bed and breakfast so I had to send the email showing dinner was ...included. Took them ages to review this and decide i was correct and that dinner was also paid for. Room service was non existent as I spent around 6 minutes calling to order myself a sandwich at around 4.30pm to which I gave up as no one answered so I went down there and had to wait another five minutes to be served and then took it up to my room myself. Rooms are nice, very old looking in terms of the low beams but I like that look. Rooms could do with air conditioning but mine luckily had a fan I could use in this heat. Could do with more power sockets without having to undo everything and perhaps toothpaste as it had everything else but overall the rooms were nice but moving forward I think they could be improved on. Customer service in the brasserie was great, however was probably a little over priced for the quality of it. I still enjoyed it though! Did not leave a good impression when I heard from the only other two people on the course who stayed at same location also had really bad experiences which involved them trying to make them pay twice as could not find it on their system when they had already paid and the other was told for two hours could not order a burger as they was too busy due to the two coaches of Germans that had booked in 🙈 Surely you know how many are booked in and prepared for that volume. Cleaners do not get enough recognition they were great with directions on a couple of occasions and ever so polite. Let's hope if work book me here again it will be a better experience 😬 See More
Clare-Louise Howells
· November 26, 2017
I went there thursday it was such a lovely place staff were so friendly and the food was fantastic

Caught in between planes on Valentine’s Day? Fear not, our restaurant has you covered. From Lobster tail to duck eggs, cucumber foam to passion fruit macarons, our special menu has everything to make your date blush.

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Copthorne Hotel London Gatwick updated their cover photo.
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Coming soon to Copthorne Hotel London Gatwick...
Mad Hatter Tea Parties - celebrating 150 years of Alice and Wonderland!
Please contact the events team on 01342 348870 or

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Come and celebrate Easter with us!
Enjoy a Three Course Carvery
Adults £19.99, Children 12 and Under £12.50, Under 4’s eat Free.
For bookings please contact: or 01342 348800

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A warm glass of mulled wine, honey roast ham sandwiches and all butter mince pies; just some of the delights you can enjoy from our Festive Afternoon Tea. Discover the delicious menu and make sure to reserve your table!

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Take a look through some of the wonderful rooms and spaces around the Copthorne Hotel London Gatwick. For more, visit our site at

We’ve just launched our official Facebook page for Europe! Come on over and join our exploration of Millennium & Copthorne’s 22 European hotels and the stunning cities in which they reside.

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Copthorne Hotel London Gatwick updated their cover photo.
July 8, 2013
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Copthorne Hotel London Gatwick updated their cover photo.
July 5, 2013
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