The cupcake and ice cream was awesome, the lady working not so awesome, hence losing 2 stars. Not very friendly at all and seemed to not want to help us. Watched several people walking out complaining about her too...
Doubt I’ll return, don’t want to bother her again...
Ordered three dozen cupcakes for my graduation party! Six different flavors in total. Guests LOVED them and not one was left standing. From key lime to tiramisu, all I heard was positive praises. Ordering was also made very easy, I communicated with a very helpful employee online who provided the day's flavor options and then called the store directly to place the order. Pickup was great as well, cupcakes were placed carefully in their boxes and stayed put during travel. I can't wait to order from Grace and Shelly's again!
These are the best cupcakes you will ever eat. We served these beautiful gems at our daughter and son-in-law's wedding reception and received rave reviews from our guests. The display was beautiful and they are extremely reasonably priced. Our sincere thanks for your contribution to our special day!
Delicious mini wedding cake for our small wedding! I was most pleased by the excellent customer service they exhibited! Always patiently answering my questions, working with me to get what I wanted in the price range I needed, and keeping a clear line of communication. The cake was not only beautiful, but it tasted delicious a well!!!
So so so irritated with this store! I purchased cupcakes and asked if my four year old son could use the restroom I was told it was out of order and clearly it was not. They just didn't want people from the parade coming in and using it. I could understand this, but I just made a purchase and then they told me to go down to the end of the street and use the bathroom at Starbucks!!!
For my wedding we did 4 different style cupcakes, about 120 total. Everyone talked about how delicious they were!! During our engagement me and my fiancé would buy about half a dozen and taste the flavors we were interested in. Couple months before the wedding we met with Grace and discussed what we wanted and we even were able to personalize them. They arrived promptly on time the day of. Overall they were very professional, cupcakes were delicious, looked amazing. Couldn't have asked for a better experience and we're very satisfied with our choice in going with them!!!
I recently ordered some custom cupcakes for a Halloween party from the Ft. Myers Bell Tower location. I had a specific theme and wasn't sure if they could do it. I have a collection of Vaseline Depression Glass, which when presented under black lights, glows neon green. I had 12 place settings on glass tables lit only with black lights, the whole thing glowed wildly!
I spoke with Simon and told him this was my theme and asked if he could tie in the cupcakes. Boy did he ever! They were perfect. I did chocolate and vanilla with a raspberry filling, and then he dyed vanilla icing "neon green" and topped half with black sugar and half with black pearls! They were beautiful and delicious!! Thank you Simon for the creativity! They were absolutely wonderful!
Loved the cupcakes and I enjoyed the vanilla ice cream but my mom said the chocolate ice cream was lacking in taste..but overall we enjoy it and have been going for years:)
I Love these cupcakes! I have never been a fan of cupcakes but these have changed my life!!!
I unfortunately live around 10 hours away so I can't have them every time. But I will take every chance I can to come and get my cupcake fix.