18 Reviews
Tell people what you think
Christine Koss
· February 8, 2018
Thanks for approving yet another water increase. Communities around us pay half of what we pay. Soon I'll have to take a loan just to pay my damn water/waste bill.
Steve Michael
· December 28, 2017
I will say I'm truly impressed. PECO Energy left my area of Upper Bucks County without power on Christmas Day. Frustrated, I sent a quick complaint... I was responded to the following day, by the PUC!... Peco reached out the following day. I had noted there was no need to have PECO investigate, I was just providing my negative experience. I was truly impressed with how quickly they addressed me. See More
Daniel Turchan
· January 16, 2018
They contacted PWSA about my service complaint & I received a call from one of PWSA's Board of Directors in one business day***You Rock***
Joann Grosik
· August 22, 2017
They dont help when you complain. We have been battling Penelec for over 2 years and still nothing. They are crooks!
Allison Quatchak
· January 18, 2016
It's a joke that this company has such a monopoly. I moved from out of state three years ago and have experienced nothing but trouble with Duquesne Light. I've had the same electric provider since I...'ve lived in Pennsylvania, and none of my personal banking information has changed.

Somehow, Duquesne managed to misplace a payment (which I routinely submitted through their own app) stating they 'couldn't locate my account'... the same account that never changed. Additionally after returning the payment without communication, they slapped a late fee on top of it. After settling all outstanding invoices (so I thought) on a more than difficult conversation to obtain (no one seems to want to answer the phone and/or work for this company), I still can't manage to login online USING MY ACCOUNT NUMBER... all responses state 'Invalid Information'.

I chose to lodge a complaint with the PUC to dispute the late fee due to their error, and little did I know a portion of my balance was 'placed on hold' - none of which was communicated to me. This was in June 2015. Nothing was ever done with the complaint. I received a call in DECEMBER (really? six months after the fact?) from the PUC to 'close the complaint'. There was nothing to close (so I thought), yet the portion of my bill held back in June (which was unannounced to me) reappeared on my January statement. Confused and thinking maybe a check was lost (because that would be typical of Duquesne), I called to learn all of this.

Their communication is less than inadequate, and they do nothing to rectify their shortcomings and errors. If you complain to the PUC, they slap you with a bill as a consequence. I would not recommend Duquesne Light as a provider to my worst enemy.
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Deborah Gray
· September 10, 2016
Recently I opened an estate for my parents home. I requested water and sewage service from Penn joint water authority. The short certificate from allegheny county clerk of courts was not sufficient. ...Documentation from my attorney and the deed of the residence must be shown before water is turned on. Meanwhile I have lights gas etc This is absurd. The customer service is awful See More
Brian Taylor
· October 21, 2016
It very much appears they work for the utility companies.
Missing one payment by one day due to accidentally selecting a wrong account for said payment, they are now refusing to reinstate without FUL...L payment. We're going into winter and I have electric heat. Typical of crony capitalist utilities and bought government agencies See More
Linda Bartholomew Stauffer
· February 21, 2016
They settled with HIKO energy. HIKO charged me $0.33 KWh, my bill was $1837.00 for one month!!! The settlement gives me $3.00 for each month HIKO was my supplier! You have to be kidding me! I get $15....00???? I want my money back!! See More
Clint Dixon
· February 2, 2017
It seems they simply defend the Utility companies. Also who are you to call and threaten me?? I want that employee fired.
Kimberly Kimba
· October 1, 2016
I contacted them about a problem with my electric company. 10 days later, got a letter that they sustained my complaint, and have taken care of the issue. I'm so grateful!!!
Gillian ßetts
· January 20, 2017
Your "mission" couldn't be any more false than what you state it is.
Thumbs down.
Carlos MadOne Dominguez
· April 6, 2016
They claim to be busy and does not get back to you. And this is where our tax money goes to?
Vicki Olejarczyk
· January 20, 2017
Our city median income is under $50K! Really, another increase?!
Javier Gonzalez
· June 10, 2016
The PCU is supposed to protect the public accept our petitions on our behalf. Please do not reject
Min Frankiko Jimenez
· January 4, 2018
Excelente medio informativo, para los nuevos consumidores de Gas Natural.
The PUC's own Tom Beene sat in the Dunk Tank at today's State Employee Combined Appeal (SECA) kickoff in Soldiers Grove today!
Take some time before #HurricaneIrma reaches Pennsylvania, to make sure you're prepared for possible utility outages. PUC Chairman Gladys Brown has storm prep and safety tips.
How do I stay safe and if the power goes out? Check these tips from PUC Chair Gladys Brown, and visit our website for more info:

With warmer weather, thoughts turn to outdoor projects. Reminder to call 811 before you dig! Pennsylvania 811

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PUC offices are closed today in recognition of Presidents’ Day. Offices will reopen during regular business hours on Tuesday Feb. 20.

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Reminder that the PUC Offices will be closed on Monday, Feb. 19 in honor of Presidents Day.

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With rain and possible snow this weekend, there is a chance of flooding in your area.
Reminder: Turn Around, Don't Drown!

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Southeast PA residents need to prepare for the new 445 area code that will start on March 3

Press Releases PUC Urges Southeast PA Residents to Prepare for March 3 Start of New “445” Area Code; Notes Upcoming Educational EventsFebruary 15, 2018 HARRISBURG – In advance of the upcoming implementation of a new “overlay” area code for Southeastern Pennsylvania, the Public Utility Comm...

Chairman Gladys M. Brown today joined with leaders from the Thaddeus Stevens College of Technology, along with utilities from across the state, to highlight the importance and impact of educating the next generation of utility workers.

Press Releases PUC Chairman Brown Brings #UtilityCareers Campaign to Lancaster; Joins Thaddeus Stevens College & Utility Leaders to Highlight Impact & Importance of Utility WorkforceFebruary 15, 2018 LANCASTER – Pennsylvania Public Utility Commission (PUC) Chairman Gladys M. Brown today joined wit...

Chairman Brown will join with leaders from Thaddeus Stevens College and public utilities from across the state, including UGI, Met-Ed, PECO, PPL, Pennsylvania American Water, Columbia Gas and Duquesne Light, along with the PJM Interconnection to highlight the importance of utility workers.

Press Releases ADVISORY – LANCASTER – THURSDAY – PUC Chairman Brown to Join Thaddeus Stevens College and Utility Leaders to Highlight Impact & Importance of Utility WorkforceFebruary 12, 2018 LANCASTER – Pennsylvania Public Utility Commission (PUC) Chairman Gladys M. Brown will hold a press ...

PUC is proposing higher liability insurance limits for motor carriers transporting fewer than 16 passengers. Proposed rulemaking is the result of the Commission's ongoing efforts to address changes in the transportation industry.

Press Releases PUC Proposes Increased Liability Insurance Limits for Motor Carriers Transporting Fewer than 16 PassengersFebruary 09, 2018 HARRISBURG – In conjunction with ongoing efforts to address changes in the transportation industry, the Pennsylvania Public Utility Commission (PUC) issued a P...

When shopping for electric supplier, make informed decisions. Know the difference between fixed & variable rates.

Understanding fixed and variable electricity rates can be confusing. Luckily, PAPowerSwitch has outlined the advantages and disadvantages of each to help you make an informed shopping decision.

TIME CHANGE to 1 PM - #PAPUCPM Public Meeting starts at 1 PM today. Join us in Hearing Rm 1 of the Cmwlth Keystone Bldg, Harrisburg or online at

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TIME CHANGE to 1:00 PM for Thursday's Public Meeting:
Public Meeting will be held on Thurs. February 8 at 1 PM in Harrisburg in Hearing Room 1 – Find out what’s on this week’s agenda:

Due to weather, the PUC Offices in Harrisburg, Pittsburgh & Scranton are closed on Wednesday, Feb. 7. The Philadelphia Office is on a 3-hour delay.

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Due to weather, the PUC Offices in Harrisburg, Scranton and Pittsburgh will be closed on Wednesday, Feb. 7. The Philadelphia Office is on a 3-hour delay.

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Tired of unwanted/unsolicited calls on your mobile or home phone? Sign up for the PA and National Do Not Call Lists

Do Not Call Lists Do Not Call Lists Link to place your name on the state "Do Not Call" list. Pennsylvanians will be able to eliminate many unwanted telemarketing phone calls. The Office of the Attorney General is providing several convenient enrollment options that will speed the process and make it...

Despite recent action by FCC, the PUC remains hopeful that there is a way to help preserve PA's access to funding for rural broadband projects

Press Releases Despite Recent FCC Action, PUC Remains Hopeful That Rural Broadband Funding Can Be Preserved; Encourages Continued DiscussionsFebruary 02, 2018 HARRISBURG – Despite recent action by the Federal Communications Commission (FCC), the Pennsylvania Public Utility Commission (PUC) remains...