Jl. Raden Saleh Raya No. 3 X Cikini
Jakarta, Indonesia
PT. Valdo Sumber Daya Mandiri Jakarta
Call +62 21 60867879
Opened in 2003
To help our client building a unique and profitable customer-centric organization by Maximizing Revenue, Embarking in Six Sigma Journey, Better Risk Management (Business – Operation – Customer).
Credit Process Management:

2002 Asian Banker Retail Process Excellence Award,...

Collection Process Management:

GE Capital World Wide Best Practice,
GE Capital Asia Pacific BEST Process Management.
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We aim to let our clients focus on their core competencies. As a strategic partner, our role is to provide customized and creative solutions to fit our clients’... unique processes and business models.

We deliver VOM (Voice-Operation-Mobile) Business Process Services, which are:

Voice Business Process

Managing your Inbound and Outbound Voice Channel Business Process

Data Verification
Contact Center
Desk Collection

Operation Business Process

Managing your transactional, repetitive and administrative Business Process

ICR/Data Entry
Document Management
Counter Payment (Payment Point)
Web Processing

Mobile Business Process

Managing your Field Mobile Operation using Mobile Solution for faster & secure mobile processing

Pick-Up Payment
Field Survey
Field Collection

To achieve every business process above, we already prepared complete solutions that can be adjusted according to special and unique needs as required by our clients. Those solutions include:

People: Frontline Associate Management, Training and Development, Assessment, Stick and Carrot
Management: Managed Application Processing, Customer Interaction Center, Managed Collection Services, Document Management Processing
Technology: Tele Solution, Integrated New Account Work Flow, Electronic Document Management, Collection Management System, Mobile Solution, Human Resources, Information Management System
Network & Infrastructure: Point Of Sales, Tele Center, Processing Center, BCP Center

Each perfect solution has a great foundation to support it existence. We put some components to strengthen the foundation to make our solution give the best result. Our solutions are based on proven Six Sigma BPO, Analytic Modeling and Advanced Technology.
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Valdo Inc.’s infrastructure in Indonesia covered most of the main Indonesian market, with full-fledge branch in Jakarta, Surabaya, Bandung, Semarang and Medan. Every primary branch supports outstation operation for the surrounding areas, extending our reach beyond urban centers.

Our Six Sigma Business Process Management credential is widely acknowledged not only by national and multinational inst...itutions as our value clients, but our Six Sigma Process Design has also won several reputable award, such as:

We are the first and largest Integrated BPO Company in Indonesia, trusted by:

Multinational institutions: Citibank, HSBC, ANZ, Standard Chartered Bank, GE Capital, Allianz, Generali Life Insurance, DBS Bank, ICB Bumiputera, CIMB Niaga, Amex.
National Institutions such as: BII, BRI, Bank Mandiri, Adira Quantum, WOM Finance, Bank Permata, Bukopin, Bussan Auto Finance, ACA Insurance, Telkomsel, Three, Bakrie Telecom, Pacific Paint etc.

Our experience in Indonesia Operations:

Started in 2003;
Handled more than 10,000 customers for new account processing BPO on a daily basis;
Managed more than 1,500 in-bound and out-bound call agents, made more than 150,000 calls per day;
Valdo Inc. is currently managing a total pool of more than 3,500 employees placed at client’s sites with job responsibilities from Teller, front-end Customer Service, Credit Processor, Surveyors, etc.;
Managed collectible pool of bad debts accounts in excess of US$ 30 million a year and growing as producing sound results.

Our operation extends from Indonesia to the Philippines & Malaysia, servicing clients from Indonesia, the Philippines, Malaysia, New Zealand, United States, United Kingdom and Australia.
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