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Reviews
593 Reviews
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Momo SimplyGorgeous Davis
· January 15, 2017
After viewing many hotels and reading the various reviews my friends and I thought that the Westin would be the best pick for our girls trip. Upon arrival the h...otel staff was very friendly and the check in process was very quick. The room was clean and a nice size. The hotel was in walking distance to everything. On Saturday we had an issue with our restroom however the hotel manager was very apologetic and provided us with two bottles of complimentary wine and champagne. However on Sunday as I was entering the Buffett line located on the 11th floor a huge rat ran from one side of the eating area into the kitchen. I immediately told the chef what I had saw and he ran into the kitchen. I reported the incident to the front desk staff and they stated that they'd contact maintenance. The overall stay was ok hotel management and staff are very helpful and accommodated my friends and I for the issues we experienced. However it was shocking have our room flood and actually see a rat run into the kitchen. Be sure to keep your belongings off the floors and closed. See More
Nerissa Johnson
· December 29, 2016
I prepaid for a riverfront room. I waited an hour and a half to check in when I arrived at 8:30pm. Room was supposed to be ready at 3pm. They said they were fix...ing a lock in the room. Once we arrived and settled I stepped bare footed on the screw maintenance left behind. We also ended up with a view of the roof and harrah's and not riverfront like promised. The tub was dirty. The only reason I left 2 stars is because your front desk attendant went above and beyond to feed us and show empathy. The manager was probably sitting in his office watching tv. See More
Jane Haun Nugent
· November 4, 2016
We were booked at the Westin for 4 nights. We checked out after only one because of the extremely dirty condition of our room and throughout the hotel. When my ...husband discussed the many unclean items in our room, he was told well, we have been very busy. We had a confirmed reservation with early check-in, we had to wait over an hour for an unclean room. There were pubic hairs and pee marks on the floor; fecal streaks and a ring in the toilet. Bath tub was filthy. One of the beds was short sheeted. The floors were filthy, as were the bed skirts. We are NOLA natives and we're shocked at the condition of the Westin. We are definitely telling everyone we know not to stay there. See More
Pam Thomas Gordon
· January 16, 2017
Our daughter is getting married this summer at a Westin in Colorado and so we decided this year to do all our personal and business travel hotel arrangements wi...th the Westin to see what types of experiences we would have as nervous parents of a bride. The Westin in NOLA has been a fantastic experience. We checked in with some of our employees to find out that the hotel was overbooked but not to worry as they offered us the presidential suite. It was such a surprise and the staff and hotel has been a remarkable experience for all of us. We were blown away with everything, making this a lasting impression in helping ease some angst for moving closer to the wedding date.
Thank you NOLA Westin Team!!!
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Tracie Connors Jefferson
· October 2, 2016
The Bads: *Walls are paper thin. (You can everyone in the hallway when you're in your room, and we could hear others in their room.) *Staff encourages "green ma...de service" with assurance of quick response if you need more towels during your stay or whatever you need. That wasn't the case for us. Towel drop off took over an hour *Uncleaned hotel Bathrobe in our room. I actually do use them, and I called for another. I never got one. *No refrigerator or microwave. Unfortunately, we assumed we would have at least a fridge, but that was not the case. Walking around is draining and HOT. It would have been nice to be able to store water bottles etc in fridge to drink (Note also to diabetics, as this does affect ou family.) *Parking garage is $25 dollars a day because you have to use the Canal Place Mall parking garage and no validation is possible. *Staff members weren't rude but also weren't trying to go out of their way to help or guide you. They weren't social or inquisitive about our stay or if we'd like any assistance etc. This is a city where there are unique rules / customs / ways of living. We were glad we had a local friend for help.

GOODS: * Beautiful view and Lobby *Outdoor swimming pool *Canal Mall access as part of hotel building *Shuttle service available, but the hotel staff didn't tell us this (our local friend knew to call for a shuttle to go back to the hotel).

On top of pricey hotel fares, these things should be considered. We'd definitely look at going to the Marriott or some other tower hotel that has a fridge or maybe not even tower hotel. It depends if you want the view.
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Angela Zelaya Tonsmeire
· January 3, 2017
This Westin Property is costing the SPG organization business group wide, this is evident by the other reviews.
We always stay in the Westin Hotel worldwide an...d in the Westin New Irlenas we got the worst experience ever, tried to move our reservation to another day due to the weather, we couldn't so we had to stay there for $309.00 plus taxes. Valet parking was $30.00 plus tax it was $48.00 per day. , not counting the waiting time to get the car from the valet parking. It was a complete rip off, there was a $18.00 miscellaneous fee in the bill that we still don't know why. My husband sent an email to the NOLA Westin Hotel manager and we never got an answer.
Conclusion we won't stay in the Westin on our way back, we cancel our reservation. We will stay in the Intercontinental Hotel, NO CANCELLATION FEE, breakfast included, great location and valet parking included.
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Debra Green
· January 8, 2017
Accommodations could have been a whole lot better,no heater since arrival and the room wasn't up to par !!! Also no refund .... maintenance engineer tried his b...est....to accommodate us with the heater system.... it was so cold in that room, our stay was for only four hours... couldn't take the heater not working properly 😩😩 bad experience...of coursed we got on out !!!!!!!!!!!!! See More
LaKeisha Lemons
· January 16, 2017
I had an amazing birthday weekend in New Orleans. The Westin was a great place to stay. The views were great and the staff were really nice. I would recommend this hotel and will book again when I return!
Chris Melvin
· August 14, 2016
The management refused to refund my hotel stay for last night. I live in Youngsville, LA, and there was no physical way to make it there. All of our city roads ...were closed due to flooding, and the police were giving citations to anyone traveling needlessly. Vehicles were buried under water just minutes from our home, and there was a state of emergency declared statewide. If I could have managed to get out of the city, the interstate was also closed in Baton Rouge. I called and explained the situation twice, and they still refused to refund my money. Needless to say, I will not consider them in the future as a place to stay for my frequent trips to the city. See More
Melinda Marshall
· September 24, 2016
I stayed 3 nights for a conference held at the hotel. The rooms were large, clean, and the beds very comfortable. The conference rooms were cold, but the staff ...was amazing. I asked if they had a vending machine to buy a drink and instead a wonderful woman brought me two cans of Coke! I would recommend it! See More
Shannon N Cindy Portner
· September 15, 2016
We stayed for a couple of days last week and it was awesome! The staff was wonderful and everyone was so friendly! I cant wait to stay again! Had a beautiful view of the city from the 20th floor. I recommend for everyone to visit this hotel! Great, clean rooms with comfy beds!
Shana Dahl Hayes
· January 9, 2017
Quick check in, friendly staff and good room service. But couldn't valet our truck Cause it was over 6' tall. Disappointed because both our vehicles are that high.
Shane L Finck
· August 7, 2016
The room was pretty ordinary for a hotel. Beds were very comfy, room attendants were nice. The restaurant downstairs was extremely expensive, so try to walk a...long the street and find some much cheaper fare. It was really close to bourbon street and much of French quarter. My work paid for the room, I would never pay that much for a hotel room. See More
Denis de Leon
· January 14, 2017
Housekeeping did a great job, there's plenty of Wi-Fi and electrical connections for laptops etc all over the place. Centrally located between river walk outlets and French quarter.
Maria Isip
· October 25, 2016
Excellent location and great view of the city. Staff are friendly and the bar carries my favorite wines by the glass.
Jessica Hernandez Warren
· July 24, 2016
We got a room at a great.price at the last minute. Easy access to French Quarter and pool was fun for kids. However, our room stunk really bad. We complained tw...ice but were only offered someone to spray aerosol. Only masked the problem. They didn't seem to care. Sad because places really nice. I guess they wanted us t have full New Orleans experience. See More
Delencia McGraw
· September 24, 2016
Beautiful hotel, nice views from the room, and the staff are wonderful. Wished me a happy birthday with a gift. Food is delicious in both restaurants too!
Javani G. Jones
· July 18, 2016
I hosted an event in the Plimsoll club. MARGARETE (the sales manager) was my event coordinator. She did not answer any calls throughout event planning. She also... did not show up the day of my event. Her customer service was horrible. I would not recommend hosting an event at this location. It's a beautiful place with a horrible sales team. If you have an event here just make sure she's not in charge! See More
Delvin DeLo Shillow
· November 28, 2016
I was a guest along with a family member at this property the weekend of November 25-27. This weekend was a busy weekend for the city of New Orleans. My family ...member and I had reservations for a double bed room which for the weekend was $800 (a bit overpriced for the overall appearance and stay at the hotel). Upon checking in I felt we were immediately profiled because of what kind of event(s) was being held in the city. Anyhow, the font desk operator commence to inform us that our double bed we reserved would actually be a one bed room. We were not compensated in any way for the HUGE inconvenience of being forced to sleep on a freaking roll a way bed. We were two males who didn't feel like we should have had to share a bed after spending this amount of money for a weekend stay at a hotel who had no kind of amenities in the room. No refrigerator, microwave, and on the small side. PLEASE STAY AWAY FROM WESTIN NEW ORLEANS, if you don't want to experience offensive attitudes, profiled, and over charged for absolutely nothing; STAY AWAY! On Sunday, checking on the front desk operator Hadele got out of hand with my family member and was so very unprofessional that her own Supervisor scold her in front of us. I have stayed at Westin properties prior to this weekend and had "okay" experiences but this by far has shifted my outlook on any of their proprieties and will avoid staying at any of them in the future. See More
Aaron Ryan
· October 18, 2016
Here for LSBA's Bridging the Gap continuing legal education. Fantastic hotel, friendly people, excellent service. Would recommend to anyone that wants a 5 star experience for a reasonable price.
Videos
The Mixed Nuts Soundcheck
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Starwood Proud
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Happy New Year! The Mixed Nuts are ready to go for tonight's performance. See you in less than an hour, New Orleans.

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Join us for our annual New Year's Eve Countdown Celebration. Package includes delightful menu, premium bar, champagne toast, fireworks, and live entertainment featuring The Mixed Nuts

DEC31
Sat 8:00 PM CSTThe Westin New Orleans Canal PlaceNew Orleans, LA
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You challenged us to go further, to be better, to be different. You inspired our innovation. You make us #StarwoodProud.

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We’re linked – join us. Link your SPG & Marriott Rewards accounts.

Unlock a world of new possibilities.
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Photos will only look as stunning as the setting in which your wedding takes place. Here are our 10 best wedding reception venues in New Orleans.
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We were very pleased to see The Green Bar made Thrillist of the best hotel bars in New Orleans. We hope to see you for a signature cocktail soon!
https://www.thrillist.com/…/best-hotel-bars-nola-new-orleans

Some of the best drinks can be found in hotels -- from swanky cocktail bars and relaxing poolside retreats, to even a working carousel.
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Thanks to all who attended our reception last monday night during IPW 2016. Here are photos from the event. Special thanks to Tanya & Dorise, AlliedPRA New Orleans, and photography by Studio 284
http://studio284.pixieset.com/westinhotelneworleans/

Photo collection by Studio 284
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Royal Event Rental, Candles & Decor at The Westin New Orleans Canal Place.

Check out some of snap shots from our recent Nola bride! Thank you to an awesome team for working together & making one more event a success!!

Deluxe River View rooms available this weekend for $259.

30% off Jazz Fest Weekend
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It's going to be a great weekend on the New Orleans riverfront. We hope you will join us before and after the performance.

For those of you lucky enough to get a ticket, we still have rooms available. www.westinneworleanscanalplace.com

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Who are you most excited about seeing at Jazz Fest this year? Book your stay now at discounted Jazz Fest rates:

https://www.starwoodmeeting.com/events/start.action…

https://www.youtube.com/watch?v=OmMjAf2LVz8

The 2016 New Orleans Jazz & Heritage Festival presented by Shell April 22 - 24 and April 28 - May 1, 2016. http://www.nojazzfest.com Started in 1970, "Jazz F...
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The RunWESTIN Tour will be in New Orleans this weekend. We look forward to welcoming Chris Heuisler, Westin Hotels & Resorts RunWestin Concierge. He will be hosting a shake-out run on Saturday morning at 10am open to all guests.

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Rock 'n' Roll Marathon Weekend is here! While you're staying with us, check out all of the exciting events taking place: http://west.tn/1n1ypxJ

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