67 Reviews
Tell people what you think
Mike Beatty Sr.
· December 28, 2017
Great company, experienced employees, great workmenship, great people!!!!
December 15th we experienced a fire in our building on the 2nd floor. My office is on the 3rd floor and we experienced smoke ...damage only. I contacted Total Restoration and informed them of the fire at about 8pm on the night of the fire. With in 30 minutes a company representative was at the scene to offer any assistance. Since the night of the fire, Total has worked on the clean up and tear out of the fire damaged area. They came in like an army, assessed the damage, put a plan in motion for the clean up and now are putting in motion the restoration. We are very lucky to have a company like Total Restoration. I am an insurance agent and have used Total many times for my clients. This is a new experience now on the receiving end of a claim. Total is making this process as painless as possible. Thank you Total Restoration for you commitment to Excellence!!!!! See More
Heather Gibson
· December 28, 2017
Though we have known the family that is Total Restoration for a long time, recently our office building suffered a fire they were the restoration company for. I could not be prouder to say we know, t...rust, and love these individuals. Their dedication to the tenants in our buidling, and doing the job right the first time is why I would recommend them to anyone. No kudos would ever be enough for the work you do for others. Incredible job guys, we are all so grateful! See More
Sigrid Wallace
· August 16, 2017
I cannot recommend Total Restoration. If you want the work to be done professional, look for someone else. They use subcontractors who have unskilled workers and their work is unprofessional. We had f...ire damage on our metal shed, fence, gutters, window and siding in the back of our yard. All these things needed to be replaced and we got the contact to Total Restoration from our insurance agent, since they claim to be professional and specialized for these kinds of damages. The estimate came fast and they started the work on time. But since they started, they did everything wrong at the first time: They installed a single-hung window with a fixed screen instead a double-hung window with a sliding screen without our confirmation. Also they installed it not centered. I agreed to keep it but to center it since they had already the new siding installed, but I wasn’t happy. Later I recognized that this window wasn’t even for our climate zone. We also sealed the inside of the window by our self. The assembly of the metal shed (it was a kit with very detailed instructions) looked incorrect and had bended pieces, missing screws and washers and they missed to install the weather strip at the top of the roof and just threw it away. The siding was ok but there was a piece missing over top of the back door. They forgot to install tension wires on the top and bottom of the chain link fence and just digged the bottom of the fence into the ground. The space for the gate was to narrow so that they had to fix it. They installed the wrong size gutters (too small), they didn’t match the other gutters of our house. So they had to rip off them again and to install the correct size gutters. All these things needed to be fixed, some twice, some never got fixed. They smoked all time while they were working and there were cigarette buds everywhere at the ground. They also damaged our carport with their pickup truck and had to compensate the cost for the material for repair. There was no foreman or project manager to check on the work progress, not one time. When they thought they were done, the worker just left the work side. We received the invoice without a final inspection. I had to request and to force it. Finally the project manager came for the inspection and had for everything excuses or told us they will fix it. We waited 6 weeks for the revised invoice so that I had to request it too. This is very bad customer service.
When we chose them to do the work, there was no google review about this company and unfortunately we missed to check facebook.
If they think all the fake 5-star reviews without a qualified comment will help their reputation, they are wrong.
See More
Adam Martin
· August 2, 2017
Dryout services left items on floor that caused molding issues. Estimator to two weeks after dryout team left to follow up. Still waiting on billing. Missed deadline in when they said we would have de...tails. Team did not evem take notes so they did not know how to bill. Cannot recomend and will be addressing the issues with mangement amd the plumbers that suggested using them. See More
Valerie Menchaca Wilson
· January 7, 2017
I have been nothing but completely impressed with everyone and everything this company has done for me. They have been so detailed and concerned about our sub pipe leak and handled dry out and demolit...ion of damage so amazingly. My 3 year old son was so intrigued with all the work the gentlemen were so sweet to him and telling him what they were doing. Anthony was so genuine and made this whole experience run so smoothly. Thanks guys, keep up the good work..will be planning on using you for our restoration needs on cabinets, and floors. See More
Gina Morris Arthur
· October 15, 2016
We did not have any "work" from this company.... But my husband, my 5 year old son and I were at Menards today "killing time" before going to the pumpkin patch... And "a man" from your company handed a $111 Mansards voucher good at Menards... I was dumbstruck by it all! I wanted to tell you that he was a Steward of God and we know it. It has been a tough couple of years for my husband had CP and is still trying to recover from triple bypass heart surgery... Been very trying on our little family.... So we bought a new Xmas tree with that voucher... I gave been scouring through Craig's Lust for a "new" one... Our poor tree broke apart last year on us. So now we have a new one! We Thank you for this and Thank God for reminding me once again.,, He is here and He hears us! Love from Paul, Gina and Nathan Arthur... See More
Jacqueline Van Sickle
· January 18, 2017
Thank you Brandon, Mindy, & the work crew they sent to my home - to restore my bathroom after another contracted caused a toilet leak under the rubber backed vinyl floors which went undetected for sev...eral months before causing black mold to creep up the woodwork.
The expertise and good workmanship they provided was superb! I highly recommend them to all my friends & neighbors. It was through my niece that they were recommended to me. Thank you everybody. I enjoy my newly restored bathroom and have great peace of mind.
See More
Linda McGuire
· January 3, 2017
Since the time they began repairing our home after house fire, we had nothing but huge problems. They hire people who do terrible work. I had 3 roof leaks needed ceilings replaced. Then leaked again ...from the shower they put in. They put in New walls, which are uneven and painters tape is coming through. Gouges in stairs and walls. Bathroom tile put in, they forgot to glue it on. I have a wall that's buckling in bathroom. I have black spots on ceiling they repaired. I could go on and on. My husband and I were thinking of moving, we are worried. They would not give us our warranty on our home. They will not repair there mistakes and they will ignore you and not return your calls. See More
Michelle Cifelli
· January 8, 2018
Wonderful company that truly takes care of their clients. Thorough, professional, and caring!
Jon Hedges
· May 3, 2017
The services provided were fine, but their billing was awful.

They came to do a small sewage leak cleanup, and the tech was able to take care of it quickly/easily. No prices were given at the time o...f the visit, but when I asked, the tech advised that it would be "close to the minimum", which after prompted, he elaborated would be "a few hundred dollars".

Upon leaving, he mentioned that he'd like to leave a dehumidifier in the room to dry it out a bit(even though we told them it was being demoed by the installer in 24-48hrs). We shrugged and agreed.

The bill came and included 2x the actual work hours, an "emergency fee" for coming out a day after being called during normal business hours, an extra $360 for rental of their dehumidifier. In short, "a few hundred" turned into a $1000 bill.

After speaking with the personnel, they begrudgingly agreed to reduce the balance by approximately $100(which coincidently brought me just under the $100 off expenses over $1000 coupon I had...making it worthless).

Bottom line, they did the work well enough, but unapologetically screwed us on price. Terrible customer service.
See More
Connie Falk Milosevich
· June 22, 2017
The work was professionally done and was what I expected from the contract. There could have been a bit more communication as to timing (before the work) and duration (during the work). But overall, I... would highly recommend and use this company again. See More
Lauren-Joel Butler
· July 22, 2013
I work for Total Restoration and as an employee, I can state that this company is a great company. The owners, Aimee & Cleve truly care about each employee in this company and form relationships with ...everyone here. They then take that care and compassion towards their employees and it goes out into the work field as they truly care about each and every customer. I wouldn't work anywhere else!! See More
Donnie R Reimer
· May 17, 2017
Me being in the insurance industry I have had the opportunity to refer TR multiple. My clients have always been pleased.
Ginette Quivey Day
· February 2, 2016
Wonderful company! Trustworthy, honest and can't ask for more!
Courtney VanHorn
· May 11, 2016
Great company wonderful service highly recommend!
Teri McDonough Scott
· November 25, 2014
Great company!
Joan Murphy
January 25, 2012
Aaron Ratliff's a GREAT guy!
Happy Birthday
After working on putting together our PPE (personal protective equipment) bags, we decided to surprise the office staff today! Never a dull moment at Total Restoration!
"We ain't afraid of no crawl" the tune of Ghostbusters. We have the best employees! This video was made by Joel Butler (Water Restoration Tech) his teammates have to get in crawl spaces to mitigate damages quite frequently. This video captures the "creepy" (all in fun) side of their work. #socreative #welovecrawlspaces #oohthatdoll #joelbutler #trnation #whatsinyourcrawlspace #totalrestoration #findingthefuninwork

Here are some Spring time jokes to bring a smile to your face on the first day of Spring ...

What do you call a rabbit with fleas?
Bugs Bunny


What did the tree say to spring?
What a re-leaf.

What do you call a girl with a frog on her head?

What do you get when you pour hot water down a rabbit hole? A hot cross bunny

See More
Image may contain: flower

Have you or someone you know recently experienced property loss as a result of a fire, vandalism, damage from a storm or another type of loss? Did that experience leave your property exposed and open to unwanted intruders? We offer 24 HOUR service to board up windows, doors and other structural openings. Give us a call! (317) 548-6449

For boardup services in Indianapolis look no further than Total Restoration. Our team will secure your property and protect it from further damage.

Happy St. Patrick's Day! Do you have any traditions on this green holiday?

No automatic alt text available.

How is your bracket doing? Who do you have in the final four?

Image may contain: one or more people

We serve all of Central Indiana. Call us when you need help to put life back together. We're available 24/7/365!

No automatic alt text available.

Monday's are better when it starts with a birthday wish! Help us keep the party going by wishing a Happy Birthday to Michelle Cifelli. Her birthday was yesterday, March 11, but we wanted to make sure she got celebrated today as well. Happy birthday Michelle! #TRNation #HappyBirthday

Image may contain: 1 person, smiling

Hey Fellow Hoosiers! Don't forget to move your clocks forward this weekend! #daylightsavingstime

Image may contain: grass, text, outdoor and nature

Today is International Women's Day and we celebrate all the women in our lives who have made and are making a difference. TAG A WOMAN or WOMEN who have made a difference in your life! #TRNation #womensday

Image may contain: text

We work really hard at Total Restoration to offer the best customer service in our industry. It's nice when customers like Jeanmarie Kane from Wolf Run Realty are willing to go on record and affirm our teams professionalism, dedication and hard work. #TRNation #customertestimonials #teamworkmakesthedreamwork

It looks like you may be having problems playing this video. If so, please try restarting your browser.

Somebody bring us some oreo cookies - let's celebrate this awesome day to the cookie that tastes "O" so good! Grab a glass of milk and a handful of Oreos and enjoy! #TRNation #nationaloreocookieday #oreo

Image may contain: text

Let's keep the party going ... yesterday, March 4th, Scott Barmes celebrated a birthday. Please help us wish Scott a HAPPY BIRTHDAY! #TRNation #happybirthday #marchbirthdays

Image may contain: 1 person, smiling, text

Today starts a new month. What plans are you excited about in the month of March? #TRNation #newmonth #hellomarch

Image may contain: text and nature

Would you know what to do after a flood?

Floods can be caused by many things. Severe weather, a sudden downpour of rain, appliance malfunction, and broken pipes can all cause flooding in a home or business.