We reached out to VP of Sales Dan Fania and he directed us to the on-site sales manager. They promised to address all matters. So to be continued.
UPDATE: Long story short, the sales team from bottom to top was horrible. I called SoCal Gas and convinced them to unlock gas line 3 weeks earlier than proposed move-in date. WH went out of their way to make sure that did not happen. After a round of emails they allowed SoCal gas to do their job. This is just the 'tip of the iceberg' of horrible customer service we received.
NOTE: We are now in our home and WH customer service is awesome so far (Due to a completely
Just a few examples of the defects; large gashes and scratches in the showers, scratches on the windows, uneven walls, granite in the kitchen wasn’t sealed and was rough to the touch (we did that ourselves)
This is in Santa Maria so I’m not sure if the same people are in charge of other areas but AVOID PABLO, he’s the person they send to tell the workers what needs fixing and he’s the worst kind of scum there is. Nothing but excuses from him. I don’t understand
Thank you,and we are very happy with our home and the sales team service!
Mr. Alan Fine is a definite asset to your team and we appreciate
Short cuts, likely constructi
Their senior management
For me, any reputable company, regardless
Congratulations to Mark Carlile, one of our family of owners who has taken the first major step in rebuilding his home lost in the Thomas Fire! We are so thankful to Mark for his willingness to partner with us so we may serve him in this endeavor from start to finish.
Thank you to the 40 families that have engaged with us to explore the process of partnering with us to rebuild their homes. We have learned so much and are driven to help everyone rebuild what was lost in the most efficient manner. We are ready to serve! Please go to www.WilliamsHomes.com/RebuildVentura to learn more.”
Not sure where you are at with the debris removal process on your lot? Click the link below for the Thomas Fire Damage Assessment page and input your address to find out the status of Phase I and II clean-up which includes soil testing, lab results, remedial testing, erosion control, and final inspection. These steps are all required and must be met before you will receive a green light from the City to begin construction of your new home. click link: goo.gl/VUHEcW
Need help? Contact us at 800.206.9514 – we’re ready to serve! http://www.WilliamsHomes.com/RebuildVentura