Percival has been a godsend for my piece of mind. I manage a storage facility and handle a considerable amount of personal data. We are also a mailing facility with multiple postage processing programs. Our old computer was showing its age and I bought a new one. I didn't know where to begin. So many intricate moving parts that needed to migrate to the new system, including a specialized storage data base program. Percival worked with their tech support for the delicate data …migration. He also worked with me to identify what I needed to be aware for the migration and didn't make me feel silly when I gave him that "deer in the headlights" stare of incomprehension. In a very overwhelming situation he made me feel like I was safely in good hands. His calm friendly demeanor is easy to work and engage with and he explains things in a way that a luddite can understand. His ongoing assistance in the eventual things that pop up and the reassuring feeling I get from knowing he's on the job is beyond value. I would recommend him for anything!