Use Rasper to measure your First Reply Time in Zendesk
FRT FTW! First reply time is a really good indicator of the overall efficiency of your team and support processes.
I don’t know if you have noticed, but Intercom definition of built-in First Reply Time metric is a bit unusual https://medium.com/…/calculating-first-reply-time-for-inter…
how many tickets can you resolve in just one reply?
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