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Work
  • Technical Support AnalystOctober 12, 2017 to presentDelray Beach, Florida
    Perform the asset management activities for City technology assets.
    Perform all of support for Desktop Services, including but not limited to, desktop suppoft of
    applications, pr¡nters and peripheral devices, and messages on the AS/400.
    Perform Security administration of network and applications, including but not limited to, Active
    Directory users and computers moves/adds/changes, and application/ERP moves/adds/changes.
    Perform VolP telecommunication and Unified Communications moves,/adds/changes.
    Perform end user training, including but not limited to, general PC usage, printer/copier usage,
    application usage.
    Follow established problem resolution procedures in resolving software problems and applied
    corrective service to upgrade software.
    Run diagnostics and determine possible hardware problems and repairs. Follow established problem
    determination procedures in performing hardware problem analysis.
    Perform broadcasting, video conferencing and audio/visual support for meetings.
    lnstall communications equipment and associated software.
    Coordinate with other technical staff in identifying and resolving problems that may be related to
    conflicts between the applications and client or server operating systems or network ¡nfrastructure.
    Responsible for PC Ghost and Virtualized Desktop images.
    Responsible for Mobility, including but not limited to, laptops, tablets, smartphones.
    Responsible for printers, copiers, scanners, cameras and other peripherals that attach to the City of
    Delray Beach computer network or PC's.
    Configure and maintain user login scripts.
    Perform user acceptance testing of all images and software deployments.
    Assist in supplying part numbers and cost estimates for microcomputers, laptops (notebook
    computers), handheld computers and peripheral devices; analysis of needs and departmental budget.
    Assist in the acquisition of microcomputers, laptops (notebook computers), handheld computers and
    peripheral devices.
    Adheres to lTlL and ITSM practices.
    Remains current on technolog¡l and training pertaining to this position.
    Fosters positive employee relations and employee morale on a City-wide basis
    Other duties as assigned.

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