Listen to the 4th winners of the 2017 Service Design Network Awards. Hear how Judy Mellet & Chris Ferguson transformed the TELUS renewals experience.…/episode-22-award-winn…

"What gets measured gets managed" - Judy

In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Rene

New episode: we talk to Mel & Wendy from Design Managers Australia. This is the first episode in a series in which we speak to the winners of the Service Design Awards 2017.…/episode-20-awards-win…

This year Service Design award for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show.

New episode! 🎉 We talk to Chris Ferguson from Bridgeable during the Service Design Global Conference in Madrid!…/episode-19-chris-ferg…

Chris is a Service Design Strategist and the founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telekom and government. Together with their clients they deliver great customer experiences though designi

Our new episode was recorded live during the last ΛRENΛ! 🎙We explore the potential of blockchain with Thomas Marckx, Gerrie Smits & Koen Vingerhoets…/episode-18-arena-live…

BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain highly interesting for Service Design. These benefits are qualities that traditionally are taken care of by human-beings in transactional processes. When we think of transferring

Happy new year everyone!

It's been some weeks, but we're back with a new episode and have lot's more in the pipeline for the new year.

In this episode we're bringing you our thoughts and conversations from the Service Design Global Conference in Madrid. Let us know what you think!

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Our episode articles are now also on Medium! All episodes will appear over the coming weeks.

Listen to the episode on itunes

Listen to our new episode with Tanarra Schneider, group director at Fjord Chicago! We talk about her work at Fjord and how she loves keeping teams motivated…/episode-16-tanarra-sc…

Tanarra Schneider is group director at Fjord Chicago, where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom.

With the Service Design Global Conference in Madrid coming up in a few weeks, we thought it would be great to hear from the team behind 10 years of SD conferences.…/episode-15-10-years-s…

Listen to hear how the conference and the community evolved throughout the years and get excited for Madrid!


With Birgit Mager @jaminhegeman @alex.nisbett
Recorded by David Morgan Stina Vanhoof Knight Moves Service Design Network

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This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talk to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences. They take us back to the start, share their personal highlights and get us excited for the upcoming

New episode! We talk to Per Kristiansen about the early days of #LegoSeriousPlay and what makes it such a great tool…/episode-14-lego-serio…

Per Kristiansen one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators. Together with Robert Rasmussen he is the author of the book “Building a Better Business with the Lego

Episode 13: My social sabbatical with Frederik Vincx is out. Hear how Frederik quit his work and started a one year sabbatical to do twelve social service design internships. You'll be inspired!…/episode-13-my-social-…

With Knight Moves Service Design Network Stina Vanhoof David Morgan

Frederik Vincx is a Belgian social service designer. He graduated ten years ago and worked for six years in communication agencies as a designer. In the following four years he founded his own company Prezly, where he put his heart and soul in. After these ten years of hard work he wanted to

Great article about what VR can mean for Service Design.

Our thoughts on this topic in Ep11

Guest Article by Benjamin Lucas and Kay Schröder Introduction Virtual reality (VR) has triggered a wave of new possibilities for creating and enhancing
Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at Aalborg University and the initiator of the Service Design tours. (

Dear listeners, we have a question for you!

Who would you like to hear on the Service Design Podcast?🤔

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Next episode with Mark Willems from Gemeenschapsonderwijs on Service Design in education!

Mark Willems is pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!. A Belgian governmental institution that organises education in Flanders. We personally know Mark and GO! because one year ago they came to us, at knight Moves, with the questio

Yesterday our podcast was live at the Arena event! Relive it here! (podcast is starting from 1:11:40)

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Posted by Knight Moves
Knight Moves was live.

Arena III