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88 Reviews
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Joost van Steenoven
· May 19, 2017
Excellent service that does not lose it's human interactions in it's business model.

I must admit I have had my issues but ALL have been solved in an appropria...te manner after contacting customer care. It might take a day or two when your transactions fail but Shapeshift is open for a direct and personal customer approach which is rare in crypto these days.

Compared with Changelly you are WAY better off using Shapeshift. They both have problems that underlie the blockchain linkage which may result in transactions not being able to succeed. This is where your customer care comes up and exposes the real face of a company; Shapeshift is a beaut and Changelly the beast.

Thank you Shapeshift - You are much appreciated for your service and personal touch.
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Stu McLean
· June 19, 2017
Fraudulent service advertising.
Should go something like this.
"We'll exchange crypto for you. But it wont be immediate and we cant promise it will work. And ...if it does, it wont be at the rate you exchanged at. We understand this service should be instant because of the volatility of crypto, but its not. When we refund you...If we refund you. Then the exchange will favour us and you'll come up short. " See More
Ben Herbert
· June 18, 2017
Shapeshift,
I understand that you are backlogged at the moment, however, when you do get to my request I want it to be correct!!! Your team emailed me 4 days a...fter I submitted a ticket to tell me the funds had been returned.. THEY HAVE NOT!!! I responded to the email by Emily telling her that in fact I have not received the funds and no response (Of course). If your team had taken the time to look through the transaction history of where the funds went they could see that. My ticket # is 55252 and I expect this problem to be taken care of. I have reached out to your team via email, reddit, and now facebook. See More
Nico Pro
· April 13, 2017
Never again.. i changed BTC in ETH. They want to give me DASH?!?! Now ETH has 100% profit and they give me my BTC back??? WTF?!?!?!

...
Hello,

There was some confusion as the TXID provided was indeed for a BTC to DASH exchange. However, it was ALSO for your BTC to ETH exchange.

However, upon digging further I was able to locate your attempted BTC deposit. The reason this failed is that our system can only associate one TXID with one transaction and someone else in this same multiple output transaction was also using ShapeShift (the BTC to DASH exchange).

This caused your deposit not to be recognized by our system, but we are able to verify that we have your 1.2182BTC deposit.

We will refund your BTC as soon as possible to the refund address you provided. We apologize for the confusion here. Please let me know if you have any further questions.
Best, xxx
Crypto Specialist
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Gustavo Faigenbaum
· June 17, 2017
My transaction failed 3 days ago, you took my BTC but you did not deposit my ETH. I opened a ticket about it immediately but still have no response. Ticket numb...er is 55937 (Zendesk): Ticket content is:

"About one hour ago I did the following transaction:

868eb878-13ca-4827-b82c-e5092ff17d51

0.15 BTC were sent on 06/13/2017 GMT-3 22:57 to your BTC receiving address: 1ECfdWwwqacLpH4QVFf53Y8QQ1Vgimvesx

txid cc366c4d9dbfd97590944d1a95f36a5903486f435010a490bb3e2c333cee5c54

The shapeshift page shows an "all done" message.

However, the transaction failed. The funds did not arrive to my ether wallet.

When I click on the "see it on the blockchain" green button I see the following message:

Ethereum transaction error: "Invalid TxHash error sending money entered".

I checked the wallet for the bitcoin returned address and the funds are not there either.

Where is my money? What should I do?

I don't have the ETH, I don't have the BTC.

Please help!!

Gustavo Faigenbaum
gusfai@gmail com

HORRIBLE EXPERIENCE
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Katuntu Jethro
· May 31, 2017
I personally can't understand why my Bitcoin deposit has not yet been confirmed on your site, yet it has 11 confirmations on the blockchain! Can you please expl...ain that to me. A confirmation of the bitcoin I sent would be encouraging but nothing yet. What's the delay? It has been 4 hours already!!

First time I used shapeshift it worked perfect(Transaction was complete in under 5 minutes). Now they cannot even confirm what I deposited on the address they have me. I have not received anyresponse to my support ticket yet.

They do not reply to people's comments on the blog. This makes a number of us with issues worried about our funds.

Please help ASAP

P.S: Is there anyone else with this problem(reach me)

Ticket#47685
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Cryptos India
· June 21, 2017
I used your service to change shape of Bitcoin to ETH where you show ALL done but didnt get anything in my wallet and over and above this blockchain is unable t...o track the transaction 0x60dc3124725eed276f4ecfd78b1ca7b5780a28a0a3b076bcc95a37ab4f61c609

my order id was : c56bbcd7-7d5a-48d5-822c-a64b1b0773bd
kindly do the needful as soon as possible.

i am using service from ages first time this issue!
if u take a call and resolve my issue fast i ll give a Five star on FB page :)
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Mahama
· June 16, 2017
Very bad first experience I sent BTC in exchange for ether and since have about 31 confirmation in my blockchain but still no confirmation from shape shift. I'v...e not received my ether. I've sent 2 ticket and is about 24hrs now and no one has responded to me. This people are scam. I don't suggest you deal with them.

Anyway my ticket numbers are 57270 and 57258
Send my refund as soon! It doesn't belong to you send back my money else I'll have launch a fraud alert campaign against this company in crypto forums
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Fat Fat Snow
· May 23, 2017
bad service , because of shapeshift mistakes ,waiting for refund it takes long time and not yet refund , support does not reply and not helping us to solve the problem , the only thing we can do is just wait and wait
Rami Steitiyeh
· June 6, 2017
I am investing with low budget to test the system and relying on your services exclusively! Just to realize that many people on Facebook are facing the same iss...ue... how can you just let people wait 24 hours in volatile market?!!

Anyways, My ticket number is : 49806 - please refund all my DGB and we'll go from there!


Edit: Got fixed in a timely Manner - Thanks
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Adrian Sabău
· June 9, 2017
Very bad experience. Was trying to exchange BTC to SNGLS. The process finished apparently successfully saying "All Done -> Your SingularDTV was sent."
But verif...ying my SNGLS wallet, the tokens are not there. Also when trying to click on the "See it on the blockchain" button, etherscan says "Invalid TxHash error sending money entered". Reported the issue at ShapeShift HELP CENTER under ticket number: 51176 and no answer yet after ~8 hours. Unacceptable in this volatile market. Please refund my BTC back !!! See More
Fred Park
· May 21, 2017
Most of my transactions are fine however two of them one for GNT and the other GNO have not shown up in my Kragen acct. or JAXX where I originally made the transaction. I wish we could handle this.
Ingo Dettmar
· May 22, 2017
I like the fact that there is no registration required to use the service and it's very easy to use. Also rates are generally fair. Biggest problem is the poor performance and availability during peak times.
Marco Túlio Dos Santos
· June 14, 2017
Terrible. My first time and They disappeared with my money. I've tried contact here in the facebook, in the chat, in the website and nothing yet. They said that the transaction did failed but until now no refund. almost 48 hours after the transaction.
Harley Heffernan
· 5 hours ago
I understand there seems to be an ETH backlog, but I shapeshifted LTC to ICN three days ago and I still haven't received ICN. I've reached out via support and social media and it has been managed/communicated very poorly. Haven't really heard anything specific to my request 60986.
Soloofc Trading
· 23 hours ago
Arbitrary decision to hold client funds for 3 days shapeshift A clowns I hope are soon out of business they bring shame on crypto and im sure they will bring down on top of them a full house of heavy handed regulators cheating team deserves what is coming to shapeshift
Foo YongKin
· June 10, 2017
hi , how long usually will take to exchange for ethereum , i have change 3 eth , has been 3hour i am waiting until now haven got any update
Britt Nemeth
· June 3, 2017
Shapeshift is the best. Great customer service, incredible products and best logo in the industry.
Daniel Mutschlechner
· June 16, 2017
Hello to all...
I send on 13.06.2017 5 Times 0,2 BTC to 5 BTC adresses i get from Shapeshift !!
...
Only the first did work and the 0,2 BTC are changed and arrives as ETH in my myethawallet account !!

On the other 4 transactions i send 4 times 0,2btc to the shapeshift BTC adresses but no one will be changed !! So my BTC are gone from bitcoin de BUT NEVER ARRIVED ON MY "myethawallet" account !!
Whats up with your service and where are my coins ???
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Mrio Understand
· June 20, 2017
Just used this service for the first time to trade some ltc to eth and seems like I got ripped off... open a ticket and nothing... Don't use this service. You are just giving money away.
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