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Reviews

Joost van Steenoven ·
Excellent service that does not lose it's human interactio ns in it's business model.
I must admit I have had my issues but ALL have been solved in an appropria...te manner after contacting customer care. It might take a day or two when your transactio ns fail but Shapeshift is open for a direct and personal customer approach which is rare in crypto these days.
Compared with Changelly you are WAY better off using Shapeshift . They both have problems that underlie the blockchain linkage which may result in transactio ns not being able to succeed. This is where your customer care comes up and exposes the real face of a company; Shapeshift is a beaut and Changelly the beast.
Thank you Shapeshift - You are much appreciate d for your service and personal touch. See More
I must admit I have had my issues but ALL have been solved in an appropria...te manner after contacting
Compared with Changelly you are WAY better off using Shapeshift
Thank you Shapeshift
Stu McLean ·
Fraudulent service advertisin g.
Should go something like this.
"We'll exchange crypto for you. But it wont be immediate and we cant promise it will work. And ...if it does, it wont be at the rate you exchanged at. We understand this service should be instant because of the volatility of crypto, but its not. When we refund you...If we refund you. Then the exchange will favour us and you'll come up short. " See More
Should go something like this.
"We'll exchange crypto for you. But it wont be immediate and we cant promise it will work. And ...if it does, it wont be at the rate you exchanged at. We understand

Ben Herbert ·
Shapeshift ,
I understand that you are backlogged at the moment, however, when you do get to my request I want it to be correct!!! Your team emailed me 4 days a...fter I submitted a ticket to tell me the funds had been returned.. THEY HAVE NOT!!! I responded to the email by Emily telling her that in fact I have not received the funds and no response (Of course). If your team had taken the time to look through the transactio n history of where the funds went they could see that. My ticket # is 55252 and I expect this problem to be taken care of. I have reached out to your team via email, reddit, and now facebook. See More
I understand

Nico Pro ·
Never again.. i changed BTC in ETH. They want to give me DASH?!?! Now ETH has 100% profit and they give me my BTC back??? WTF?!?!?!
...
Hello,
There was some confusion as the TXID provided was indeed for a BTC to DASH exchange. However, it was ALSO for your BTC to ETH exchange.
However, upon digging further I was able to locate your attempted BTC deposit. The reason this failed is that our system can only associate one TXID with one transactio n and someone else in this same multiple output transactio n was also using ShapeShift (the BTC to DASH exchange).
This caused your deposit not to be recognized by our system, but we are able to verify that we have your 1.2182BTC deposit.
We will refund your BTC as soon as possible to the refund address you provided. We apologize for the confusion here. Please let me know if you have any further questions.
Best, xxx
Crypto Specialist See More
...
Hello,
There was some confusion as the TXID provided was indeed for a BTC to DASH exchange. However, it was ALSO for your BTC to ETH exchange.
However, upon digging further I was able to locate your attempted BTC deposit. The reason this failed is that our system can only associate one TXID with one transactio
This caused your deposit not to be recognized
We will refund your BTC as soon as possible to the refund address you provided. We apologize for the confusion here. Please let me know if you have any further questions.
Best, xxx
Crypto Specialist See More
Gustavo Faigenbaum ·
My transactio n failed 3 days ago, you took my BTC but you did not deposit my ETH. I opened a ticket about it immediatel y but still have no response. Ticket numb...er is 55937 (Zendesk): Ticket content is:
"About one hour ago I did the following transactio n:
868eb878-1 3ca-4827-b 82c-e5092f f17d51
0.15 BTC were sent on 06/13/ 2017 GMT-3 22:57 to your BTC receiving address: 1ECfdWwwqa cLpH4QVFf5 3Y8QQ1Vgim vesx
txid cc366c4d9d bfd9759094 4d1a95f36a 5903486f43 5010a490bb 3e2c333cee 5c54
The shapeshift page shows an "all done" message.
However, the transactio n failed. The funds did not arrive to my ether wallet.
When I click on the "see it on the blockchain " green button I see the following message:
Ethereum transactio n error: "Invalid TxHash error sending money entered".
I checked the wallet for the bitcoin returned address and the funds are not there either.
Where is my money? What should I do?
I don't have the ETH, I don't have the BTC.
Please help!!
Gustavo Faigenbaum
gusfai@gma il com
HORRIBLE EXPERIENCE See More
"About one hour ago I did the following transactio
868eb878-1
0.15 BTC were sent on 06/13/
txid cc366c4d9d
The shapeshift
However, the transactio
When I click on the "see it on the blockchain
Ethereum transactio
I checked the wallet for the bitcoin returned address and the funds are not there either.
Where is my money? What should I do?
I don't have the ETH, I don't have the BTC.
Please help!!
Gustavo Faigenbaum
gusfai@gma
HORRIBLE EXPERIENCE See More
Katuntu Jethro ·
I personally can't understand why my Bitcoin deposit has not yet been confirmed on your site, yet it has 11 confirmati ons on the blockchain ! Can you please expl...ain that to me. A confirmati on of the bitcoin I sent would be encouragin g but nothing yet. What's the delay? It has been 4 hours already!!
First time I used shapeshift it worked perfect(Tr ansaction was complete in under 5 minutes). Now they cannot even confirm what I deposited on the address they have me. I have not received anyrespons e to my support ticket yet.
They do not reply to people's comments on the blog. This makes a number of us with issues worried about our funds.
Please help ASAP
P.S: Is there anyone else with this problem(re ach me)
Ticket#476 85 See More
First time I used shapeshift
They do not reply to people's comments on the blog. This makes a number of us with issues worried about our funds.
Please help ASAP
P.S: Is there anyone else with this problem(re
Ticket#476
Cryptos India ·
I used your service to change shape of Bitcoin to ETH where you show ALL done but didnt get anything in my wallet and over and above this blockchain is unable t...o track the transactio n 0x60dc3124 725eed276f 4ecfd78b1c a7b5780a28 a0a3b076bc c95a37ab4f 61c609
my order id was : c56bbcd7-7 d5a-48d5-8 22c-a64b1b 0773bd
kindly do the needful as soon as possible.
i am using service from ages first time this issue!
if u take a call and resolve my issue fast i ll give a Five star on FB page :) See More
my order id was : c56bbcd7-7
kindly do the needful as soon as possible.
i am using service from ages first time this issue!
if u take a call and resolve my issue fast i ll give a Five star on FB page :) See More
Mahama ·
Very bad first experience I sent BTC in exchange for ether and since have about 31 confirmati on in my blockchain but still no confirmati on from shape shift. I'v...e not received my ether. I've sent 2 ticket and is about 24hrs now and no one has responded to me. This people are scam. I don't suggest you deal with them.
Anyway my ticket numbers are 57270 and 57258
Send my refund as soon! It doesn't belong to you send back my money else I'll have launch a fraud alert campaign against this company in crypto forums See More
Anyway my ticket numbers are 57270 and 57258
Send my refund as soon! It doesn't belong to you send back my money else I'll have launch a fraud alert campaign against this company in crypto forums See More


Rami Steitiyeh ·
I am investing with low budget to test the system and relying on your services exclusivel y! Just to realize that many people on Facebook are facing the same iss...ue... how can you just let people wait 24 hours in volatile market?!!
Anyways, My ticket number is : 49806 - please refund all my DGB and we'll go from there!
Edit: Got fixed in a timely Manner - Thanks See More
Anyways, My ticket number is : 49806 - please refund all my DGB and we'll go from there!
Edit: Got fixed in a timely Manner - Thanks See More
Adrian Sabău ·
Very bad experience . Was trying to exchange BTC to SNGLS. The process finished apparently successful ly saying "All Done -> Your SingularDT V was sent."
But verif...ying my SNGLS wallet, the tokens are not there. Also when trying to click on the "See it on the blockchain " button, etherscan says "Invalid TxHash error sending money entered". Reported the issue at ShapeShift HELP CENTER under ticket number: 51176 and no answer yet after ~8 hours. Unacceptab le in this volatile market. Please refund my BTC back !!! See More
But verif...ying my SNGLS wallet, the tokens are not there. Also when trying to click on the "See it on the blockchain

Ingo Dettmar ·
I like the fact that there is no registrati on required to use the service and it's very easy to use. Also rates are generally fair. Biggest problem is the poor performanc e and availabili ty during peak times.


Harley Heffernan ·
I understand there seems to be an ETH backlog, but I shapeshift ed LTC to ICN three days ago and I still haven't received ICN. I've reached out via support and social media and it has been managed/ communicate d very poorly. Haven't really heard anything specific to my request 60986.
Soloofc Trading ·
Arbitrary decision to hold client funds for 3 days shapeshift A clowns I hope are soon out of business they bring shame on crypto and im sure they will bring down on top of them a full house of heavy handed regulators cheating team deserves what is coming to shapeshift

Britt Nemeth ·
Shapeshift is the best. Great customer service, incredible products and best logo in the industry.

Daniel Mutschlechner ·
Hello to all...
I send on 13.06.2017 5 Times 0,2 BTC to 5 BTC adresses i get from Shapeshift !!
...
Only the first did work and the 0,2 BTC are changed and arrives as ETH in my myethawall et account !!
On the other 4 transactio ns i send 4 times 0,2btc to the shapeshift BTC adresses but no one will be changed !! So my BTC are gone from bitcoin de BUT NEVER ARRIVED ON MY "myethawal let" account !!
Whats up with your service and where are my coins ??? See More
I send on 13.06.2017
...
Only the first did work and the 0,2 BTC are changed and arrives as ETH in my myethawall
On the other 4 transactio
Whats up with your service and where are my coins ??? See More
Mrio Understand ·
Just used this service for the first time to trade some ltc to eth and seems like I got ripped off... open a ticket and nothing... Don't use this service. You are just giving money away.
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Via: CoinDesk
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