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Check out this awesome testimonial from a happy customer! Smith Brothers service tech, Cotey Reece, went above and beyond to help out a rider at the last minute this past weekend! Cotey has worked in the Service Department for 5 years now and is an awesome member of our team. 🤘🏻

"Hi,

I just wanted to reach out to you to let you know that you have an awesome person, Cotey Reece who works at your dealership. I was riding my 2008 Harley Fatboy on 19E in Elizabehton when suddenly... my throttle grip broke off. Immediately my bike started slowing down and I pulled over on the side. I inspected and saw that the plastic piece that connects the throttle cable to the throttle grip had sheared off from fatigue. My first instinct was trying to superglue that back to the throttle. But i then checked my phone and called up your dealership to see if I could just purchase a new throttle grip. It was around 5:40pm on Saturday 04/21/18 when I called and spoke to Cotey and he said he didn't have the Kuryakyn ISO Boss grip in stock but he could get me a Harley throttle grip as they have those in stock. He said he knew where I was located and he could come by after work when the dealership closes at 6pm. Sure enough, he came shortly afterwards with a tool bag and a grip that he installed himself. When I asked him how much, he said "no charge"!

I was so happy he saved me a lot of aggravation and issues by going out of his way to help me out on that day. I was in a group of 8 riders and I would have to figure out how to get home; Cotey is truly a gem and he was very courteous and knowlegable.

On our way home, that evening another rider in our group had clutch issues with his RoadGlide. We reached out to Cotey on Sunday morning asking for assistance and he quickly responded to my text and call and identified/diagnosed the problem and what parts would be needed to fix it. Again he went out of his way to respond to us.

Thank you very much Smith Brothers Harley for helping a brother out!

Regards
Deepak Dhar, CARY, NC"

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We'd like to congratulate Mr. Powers on the purchase of his 2018 Heritage Softail and welcome him to the Smith Brothers family! Mr. Powers was able to find his new travel partner with the help of our salesman, Kyle Spena. We can't wait to see you out on the road, and we hope you enjoy your new ride! #SmithBrothersHD #SBHDfamily

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Reviews
4.7
345 Reviews
Tell people what you think
Josh Smith
· March 13, 2018
I had a wonderful experience with Smith brothers! Terry took good care of me and helped work around some speed bumps. The entire staff was outgoing and helpful. The end result of their professionalism... and overall outgoing ness led to me buying my first Harley there. Keep up what y’all are doing and thanks again! See More
Stephen VanMetre
· February 21, 2018
Yesterday I stopped at SBHD, those guys were great. Very hospitable and great to talk with. Turned out at closing time, knowing I was going to shack up in Bristol VA, they invited me to ride with them... as they were going right by my hotel. What an awesome ride. It was great to hang out with those guys. They even do some custom one off bikes there, great work. The Evil Knievel tribute they did for a build off last year was very well done and is still there to be bought. Go get it. Thanks guys. See More
Bill Riccard
· April 11, 2018
Absolutely awesome shop. Great people for sure. When you feel like family you know you are at the right place.
Toby Daniel
· April 7, 2018
Really nice folks and you can tell just by talking with them for a second that they love what they do. Nice dealership and very hospitable folks.
Jorge Nevárez
· September 15, 2017
the epitome of what every dealership should be like... with the owner and staff being true Harley enthusiasts, friendly and knowledgeable, genuinely intent to provide the best assistance with any Harley need.
Luke Vandergriff
· June 22, 2017
Nice little place and shop. Don't have much money but we always buy a dip dot and have them lined in our tour pack of the Harley's dealers in cities we stop at. Ex: Daytona, Nashville, The Dragon. Nev...er had any issues anywhere else. Don't have cash, you gotta make a donation, all we had was our debit card. Then we stand there awkwardly until the lady says well you can just have it. FYI it went in your trash. You lost two customers and word of mouth over a 2$ item. Won't be back. �� See More
Austin Nix
· September 22, 2017
Me and a buddy got there right as they were closing the doors. An owner from our city recommended it to my friend so he was thrilled to get there. The folks there still let us come in and buy a few po...ker chips. They were super friendly and gave us that legendary southern hospitality. Loved it! See More
Bill Rider
· March 30, 2018
Great group of people. You couldn’t find a better dealership to deal with.
Richard Ketchem
· September 14, 2016
I can't say enough great things about this friendly, professional, and courteous staff! Everyone was helpful and willing to assist with my used bike purchase. Quentin and Justin are part of the very... knowledgeable sales department and willing to spend time with each customer answering questions and helping to put you on the right bike. Greg and Ron are willing to look at all avenues of financing, insurance and warranties to make certain you get the best coverage and competitive pricing, along with giving you top dollar for your trade. Last but not least is J-Boy, Jason Smith,....what a stand up guy! He makes sure every customer is happy and well taken care of. Doesn't matter if you are buying a t-shirt or a CVO, he is dedicated to making sure you, the customer, are 100% satisfied. I am proud to say I bought mine at Smith Brothers Harley-Davidson! See More
Terra Butler Gouge
· January 4, 2017
This place is awesome! The staff are so nice&very helpful! I love my 2017 883 Iron my husband bought me for my birthday! The guy who delivered it was so sweet&patient with us...talked to us as if we h...ad known him for years&that's something to appreciate! Thanks a bunch Smith brothers! My favorite place to go! See More
Jamey Doss
· October 28, 2017
I have known the Smith family nearly all my life they are not know truer kinda of people unlike this fack people now a days. And I can say that they are family.
Jeffrey Scott
· July 9, 2017
I've only bought merchandise and some parts from them. What so impresses me about them is the biker family that they have helped to build. They are constantly hosting get togethers and do several ch...arity events throughout the year. They put so much back into the community and they have won my respect for that! See More
Bob Dunn
· January 19, 2018
Awesome shop and even more awesome people!!... Great job!!
Mark Diddle
· September 15, 2017
The Smith Brothers service department is an outstanding service department. They will do their best to take care of your needs. If you have any service needs or wants, I strongly encourage you to let ...them show you how HD customers should be treated. See More
Brad J. Wills
· April 17, 2017
They have greatly improved in there small dealership and I am glad to visit them everytime I get up that way. Best Service that I personally recommend and friendly Parts Counter and Ladies in apparel ...also! Bike Sales is picking up lately as well! See Chris S. and Danny or Tim in service they will help you with your bike and it's needs! Very friendly as well! See More
Russell Johnson
· March 29, 2018
Just had the ABS brake fluid service done was $80 less than other dealers quoted me, always have had good service here
Keith Edwards
· October 28, 2017
Visiting on vacation from the UK I just wanted to say thanks for making me feel welcome you have a fantastic Harley dealership and brilliant dedicated staff, well done and Thanks �
Jason Strickland
· January 29, 2018
Awesome job installing my Screaming Eagle performance upgrades !!!!!
Robert Gibb
· May 31, 2017
We came down from Conn to visit family in NC. And made sure we stopped by here, awesome staff here, made us feel very welcomed ! Next time we are down, we will be stopping by again !
Jerry Bain
· September 15, 2017
The best dealership in East Tennessee, you always feel welcome. Great place to visit and buy a bike!!
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