Check out this awesome testimonial from a happy customer! Smith Brothers service tech, Cotey Reece, went above and beyond to help out a rider at the last minute this past weekend! Cotey has worked in the Service Department for 5 years now and is an awesome member of our team. 🤘🏻
I just wanted to reach out to you to let you know that you have an awesome person, Cotey Reece who works at your dealership. I was riding my 2008 Harley Fatboy on 19E in Elizabehton when suddenly... my throttle grip broke off. Immediately my bike started slowing down and I pulled over on the side. I inspected and saw that the plastic piece that connects the throttle cable to the throttle grip had sheared off from fatigue. My first instinct was trying to superglue that back to the throttle. But i then checked my phone and called up your dealership to see if I could just purchase a new throttle grip. It was around 5:40pm on Saturday 04/21/18 when I called and spoke to Cotey and he said he didn't have the Kuryakyn ISO Boss grip in stock but he could get me a Harley throttle grip as they have those in stock. He said he knew where I was located and he could come by after work when the dealership closes at 6pm. Sure enough, he came shortly afterwards with a tool bag and a grip that he installed himself. When I asked him how much, he said "no charge"!
I was so happy he saved me a lot of aggravation and issues by going out of his way to help me out on that day. I was in a group of 8 riders and I would have to figure out how to get home; Cotey is truly a gem and he was very courteous and knowlegable.
On our way home, that evening another rider in our group had clutch issues with his RoadGlide. We reached out to Cotey on Sunday morning asking for assistance and he quickly responded to my text and call and identified/diagnosed the problem and what parts would be needed to fix it. Again he went out of his way to respond to us.
Thank you very much Smith Brothers Harley for helping a brother out!
Deepak Dhar, CARY, NC"
We'd like to congratulate Mr. Powers on the purchase of his 2018 Heritage Softail and welcome him to the Smith Brothers family! Mr. Powers was able to find his new travel partner with the help of our salesman, Kyle Spena. We can't wait to see you out on the road, and we hope you enjoy your new ride! #SmithBrothersHD #SBHDfamily