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Reviews
4.3
57 Reviews
Tell people what you think
Kyle Peterson
· October 22, 2017
As someone who lived in the Pittsburgh area for almost three years. I find all this posting about how deplorable the Squirrel Hill store is, to very unsettling. I visited the store very frequently and... what I have to say is that in most cases it is the customer who is extremely rude to the employee behind the counter. Now I'm not saying the employee is blameless, I've seen my fair share of rude, but in a way the employee is a subject of adapting to their environment. When angry patrons come into the store and instantly compare it to something like Learning Express it tends to irritate the people who are trying to give a good name to this store. Also, if the patron has that much time to complain about it the moment they walk into the store then they should go to other place instead. Regarding the bathroom policy, I asked once about it and the employees told me that it was to protect the stock and that they have had something stolen from a patron who used the bathroom. Also my biggest problem with some of the reviews is that people are deeming the entire store terrible because of an employee that they probably didn't even report or talk to another employee about! The store from what I've seen is friendly and open to conversation with other patrons.
So once again. I find it deplorable that someone is trying to tear down a store that has been rather enjoyable.
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Rachael Viehman
· October 21, 2017
The Squirrel Hill location could not be in a nicer spot and it is so engaging with a trampoline out front for kids to play on and Lego displays in the window. Unfortunately that is the only nice part.... While the toys are lovely the staff is rude and unhelpful. They do not want children touching things which is unrealistic in a toy store. They were scowling at all the children. And when I asked for assistance in finding something the men working there rolled their eyes and let me know my question was interrupting their more important conversation. Not worth coming back. Save your money and go anywhere else. See More
Maria Franek
· October 21, 2017
Pretty disgusting when the employees have to try to give their place of work such high reviews in order to balance the negative reviews which are the truth of how poorly treated the customers are who ...go to the store. Do not shop here! Go to Learning Express instead! There's one at Bakery Square and one in the South Hills. See More
Kevin Nguyen
· October 22, 2017
The store itself can have some shortcomings, but the employees are very helpful and do their best to help you find what you're looking for. The Shadyside store having a Pokemon league is a great place... to meet people with similar interests, and the Squirrel Hill store is similar for Magic: The Gathering. Definitely worth visiting if you're in the area! See More
Jenn Cer
· October 21, 2017
Overheard staff in the Squirrel Hill location disparaging other customers while in the store. Not classy. Have also had multiple friends with negative interactions with staff. Definitely taking my mon...ey elsewhere, like the Learning Express in Bakery Square. See More
Wendy Koh
· July 16, 2017
I was so glad i walked into this shop as it is a dream come true for all kids...the variety of toys that they stock are amaizing .... i was able to find what i needed and the kind gentleman at the sho...p was ever so obliging to give me an empty box to pack my shoppingto bring home and even offer packing tape just in case i do not have it ....would love to visit it again but it is a 26 hour flight so it willbe sometime before i am back !! Six stars for the experience and the hospitality See More
Jose Nieves
· October 22, 2017
I've been to this store literally 1 billion times and every time I've gotten the best service! I'm talking foot rubs, back massages, you name it. As an avid bird watcher I also enjoy this stores prime... location for watching Common Yellowthroat as they frolic in their natural habitat. See More
Leslie Faye
· October 22, 2017
Great place! Tons of fun and the selection is huge. Staff is courteous and helpful. Cant find a better toy store in Pittsburgh
James Carter
· October 22, 2017
Brings families closer and is a perfect place for gaming needs. Pokemon league has been a great outing for me and my brother
Joseph Wilson
· October 22, 2017
Fun little store full of all kinds of neat things. A must stop if you're wandering downtown.
Videos
Thank you to the Steel City LUG for building us an amazing display! Come check it out at our Downtown store on your way up to the 2nd floor! The display will evolve in a couple of weeks as the minifigures start to colonize their new planet!
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Squawkin Chicken! Scare somebody this easter!
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S.W. Randall Yo Yo Jam!!!
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Posts

It's almost time for the 1st annual East Coast Masters YoYo Contest! This Saturday is going to be insane as we have many amazing competitors and sponsors showing up to support the contest. Hang out and watch or compete and don't forget you can learn how to yoyo all week at our downtown store from 3-530!

#swrandall #eastcoastmasters #recess #spontangus #yoyoexpert #themonthlythrow #yoyobrothers #throwsnbrews #onedropyoyos #monkeyfingeryoyo #gsquaredyoyos #2sickyoyos #fallen44 #unspokenyoyos #motorcityyoyos #unprld #yoyoerswitattitudes #teamohyesyo #goodlifeyoyos #yoyofactory #sweetskendamas #clyw

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