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113 Reviews
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Matthew Kerby
· July 7, 2017
I bought my first TBS product a Unify Pro V2 and I'm having issues with it. I couldn't get the smart audio to work or even broadcast the mic on my cam when it... was hooked straight to it. This tells me I have a bad audio port on my VTX. When I emailed TBS customer service all I get is the run around how it can't possible be bad and some links (which are some of what I followed) for smart audio. At least the vendor that sold the VTX to me is going to make it right because TBS seems like the won't!! See More
Anthony Cenabite Farr
· July 3, 2017
One of the best teams in the world run by one of the best business men in the fpv world and a very strong group I'm proud of all of the work they've done as if it was my own!
Ricardo Garcia
· April 24, 2017
Hey, I maded an order the past 11th for a vtx. I paid it the same day and a urgent shipping of three days too.
Your page says you may delay shipping 48h for mat...erial in stock from paid it.

Today is 24 and still not having any notice of you, my shipping or my support ticket.
May I cancel the order? Open a dispute in PayPal? Any way to send it now??!!
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Fabien Turpaud
· February 7, 2017
Hi Guys,
Very good activity on the social media, but don't forget customer and orders.... My ordered Nbr 164945 is paid and packed since the 25th January accor...dingly to TBS website.
2 tickets and 1 email later.... no answer.
Maybe delay by the Chinese new year celebration....no info on the website about annual leave!
No hotline number available.
Last but not least...my order have to be delivered in Hong Kong where TBS is apparently based....delivery should not be rocket science!
Thank in advance to push to get my order deliver or at least provide acknowledgement....
Thx
Fabien TURPAUD
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Joshua Ward
· July 1, 2017
Best customer service i have ever seen and the products that TBS make and sell are of the best quality i have on my mini quad �.
Sylvain Nouveau
· February 9, 2017
I've ordered Cobra motors in november 2016 ..... I'm still waiting for them, it's 9th febrary 2017 today..... since then, the price has dropped down.....Ticket ...already open and multiple email sent since the last monthes...
I just want to be refund please !!!!!!
Ticket #723858 and #722816

I will never order anything directly on your TBS website except if you find a way to have a better shipping service, sorry guys
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Jonathan Talbott
· December 13, 2016
Hey guys, I got the atom v2 and it's amazing. I ran a pack last night before dark and it blew me away. It's probably the funnest quad I have. I got to run two ...more packs today just to go to stick feel right changing rates and Expo but when I plugged in the third pack I heard a loud pop like a plastic bottle being squeezed and it caught fire. When I was able to get home and take it apart I saw it with an ESC that caught fire but to make things worse it burn up the vision board beneath to a point that it will not work. I was hoping to get some guidance in this situation I can't seem to find any parts I hope everyone has a happy holidays and I look forward to hearing from you soon See More
Colin Woodworth
· February 2, 2017
TBS battery caught fire when charging and needed a new one in a hurry - paid for express shipping. That was 9 days ago and my order hasn't been updated. Contact...ed customer service 6 days ago (and again 3 days ago) and have received no response. Had to pay someone $500 to perform the professional shoot I was to do, which of course ended up being completely subpar. Really disappointed right now. Don't rely on TBS. See More
Jack Clubs
· April 16, 2017
I love the marketing, appearance and packaging but had to return my Vendetta Tango combo because it was dead on arrival. I did keep a sticker for my trouble. In...side the return I threw in a free HDMI cable to make up for the sticker that I took. I was disappointed and moved onto something else.

However, my TBS triumph antennas are great. I would greatly like to give the company another try.
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Nathan Vincent Manchester
· December 22, 2016
i havent been flying for long, but ive always been able to tell quality from first impression. ive bought a vendetta, and before that i had built a powercube/fp...vsion on another frame. everything is so nice and easy to deal with but can handle some power:) just started working with the crossfire system and it couldnt be easier to use See More
Eric Woerth
· July 12, 2017
Service is going down hill, instead of replacing defective product they are offering discounts. Many of the other pilots I have spoken with are switching to their competition, if TBS would like to remain in the VTX game, I suggest standing by your warranty.
Sutha Aphanuphong
· December 30, 2016
Hey guys, I just had a chance to fly my atom V2 after receiving it a while back. However, I had very bad experience with it. It caught fire in my initial flight... when I slowly increase the throttle.

Did you really test it before shipping it out? Do you have any suggestion at all?

Thanks!
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Scott Mastrofini
· January 24, 2017
I hate to bitch but out of all my tbs gear normally customer service is great. Until i dropped 150 on a xracer thought it was gonna be cool. Went though the qua...lity of the product, looked good. 4 packs in and the boards not responding to motor 2. Ive tried numerous emails and currently got no where no parts, no response no help. Cant say ive bought all you over priced items but ive bought alot. And this has been a learning experience to me where not to go anymore. See More
Laki Fotografiert
· November 24, 2016
worst possible service, we live in an age where online stores are able to carry the real delivery times. being charged as customer and getting misleading inform...ations is a very bad service.

was stupid enough to give TBS another try after my experience last time for the upgrade of some core pnp pro (which was delivered with old hardware) and had to wait ridiculsy long for the exchange.
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Damiano Maeder
· July 7, 2017
Way to go, the onliest way to go, just... Go for it!
Small devices, huge power, endless fun!
Cache Johnson
· December 28, 2016
Best Company around! I have been flying the Vendetta now for some time, First blood. I just want to say what a pleasure it's been. Rock solid and it goes exactl...y where I want it. I've flown other quads, and if you want to keep flying you'll grab something from TBS. hopefully one day I'll get to meet everyone involved in making TBS possible, but in the meantime I'll be flying far and backwoods... See More
Ricky Darby
· December 22, 2016
TBS knocks it out of the park with there selection and customer service. I have personally seen Trappy himself come to the rescue of an individual who needs assistance. The whole TBS team rocks! Keep up the great work guys, ty.
Russell Groves
· November 25, 2016
Not even worth 1 star, customer service and buying experience is terrible. very misleading, delivery prices are way out. i paid $65 and by the time it got to me i spent $140. and of course to send back and get a refund would cost me another $50.
Matthew Padden
· March 14, 2017
If you order a product and it says "in stock" then why the hell is it coming from Hong Kong China with no tracking info? That is bad business guys.
Steven Irzycki
· October 18, 2016
My 2nd flight on my tango the radio just cut off 2 minutes into. Spent over $600 on tango, crossfire, micro rx, spectrum Jr module just so I can crash my my fre...sh qav. The response I received today from tbs was. Did I charge the tango.... really my 10 year old daughter was asking more intelligent questions. I'm scared of what they have to say next. At least I haven't opened the crossfire yet dk if I should expect problems with that as well See More
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TBS Tango - FPV REMOTE
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Team BlackSheep 2015 [short]
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Drone Racing World Series taking off in Amsterdam. Won by none other than XBlades / TBS JusticeFPV (Gary Kent). Amazing pyrotechnics on that race course!!
__________
#teamblacksheep #fpv #drone #quadcopter #multirotor #fpvracing #droneracing #miniquad #racing #serioustoys

For the launch event of the DRONE RACING WORLD SERIES we invited some of the best pilots in the world to perform a truly unique show in the Amsterdam ArenA, ...
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Posts
Multirotorparts with Rene Sebastian and 2 others.

Get to follow XY.FPV and MetallDanny through their journey at the MWC Shanghai Drone Race in this movie created by Rene.io

A big thanks to Nicholas Chin from th...e TOSFPV racing club for the invitation and to Trappy from Team Blacksheep for providing excellent (Clearview) video in a challenging surrounding.

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The VTx Burning Ceremony of 2017 is coming to a very quick end. No less than 7 days in, 976 VTx's have been smashed. The form automatically closes at 1000. Based on the speed of submissions coming in, this will mean about 2-3 more hours and then we'll shut it down and focus on sending them out.

Over 700 VTx's were sent out already, the remaining ones will go out next week. Only 2 submissions broke the rules, and we sent them emails. Everyone else that didnt get an email yet ...will be served next week.

Thanks for playing, it was great to see so many of our innovations sold by competitors get smashed to bits to receive the one and only gold standard! I hope this will slow down all the feature-cloning, but we're not really holding our breath What we are sure of is that you, the customer, will see who is in this for more than just money, by seeing the hard work and dedication that TBS is putting into this community and promotions just like these. We also want to take a quick moment to thank our international network of dealers, who will have stock of your favorite VTx, should you ever need more. Their trust in us and this industry is what keeps us putting in >100h weeks without even breaking a sweat! A round of applause for everyone involved! Peace out!

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Happy 4th of July! Just a quick "Exchange" status-update today as it's 2am here and I (Trappy) am completely floored. We're at over 700 submissions now, I don't expect this to last longer than Friday. So get your submissions in.

EU: Package still stuck in customs. A new package will arrive in customs tomorrow. We've got most of the orders ready to go, all envelopes and tracking numbers are good to go, once our lazy friends from the department of useless move an inch and proc...ess our package, the Unify HV Pro's will flood Europe.

US: Due to July 4th the packages didn't move. We opted to keep them in our facility until tomorrow. A re-supply of packages will arrive in Florida tomorrow. We should be good to ship out 60-70% of all Unify's. More coming a day later.

AU: About half the packages shipped and may already be arriving. Tracking numbers have been sent out, except packages going to New Zealand we'll get these tracking numbers for you tomorrow. More VTx's will arrive tomorrow and we'll be able to fill the remaining orders

Rest of world: I just spent a few hours shipping out all the remaining orders. So we're squared away from TBS HQ here.

Thanks to my customer support team who has worked their asses off to keep you guys supplied, while still maintaining that high level of service you're all used to. Thanks to everyone for participating thus far, most entries have been nothing short of hilarious!

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Update on the Unify Pro Exchange program!

A little less than 2 days in we have piled up over 600 submissions that we need to process. There have been explosions, high voltage burns, toilet bowls with pee in them, scissors, nails ... we can safely say warranties were voided bigtime!! To be honest, we didn't expect such a huge turnout ... early projections were at 200 units for the entire month - LOL. We've spent the day preparing for this monumental logistical problem, and ...we're getting on top of it. Here's where we're at.

EU shipments - as usual, the VTx's are stuck in customs. They should arrive tomorrow and then we will start. We will be doing labels and all that already today since it's way too much to get done in a single day.

AU shipments - they arrived late today, so will go out tomorrow morning. We didn't have enough VTx to fill all pending orders, but about 2/3rds will be filled tomorrow, the remaining ones should arrive Wednesday and go out same day or a day later.

US shipments - Philip is still napping away, he should wake up in about 3 hours and will get cracking on those shipments. Here also it's way too many to do on top of daily business in a single day, so we'll need to spread them out over the first half of the week. We're also re-supplying him with more as the amount we sent him won't even put a dent into the total he needs to ship out

Rest-of-world shipments: We packed all of them today and put them into the mail queue, they will be picked up tomorrow morning. You should have received your tracking number already.

Once again thanks for the huge turnout. It was so much fun to look through all the creative ways that warranties could be voided. Do you have any cool ideas what to do with all those photos?

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Team BlackSheep feeling excited.

Get your Unify Pro on! (check FAQ at bottom before asking questions)

Competition is a constant battle between price, quality, speed and cost. At TBS we understand the need to communicate as quickly and openly as possible. That's why we invest a lot into our customer support! It assures our customers that they will be taken care of in case problems arise. Not every company takes this as seriously as we do.

Today we'd like to extend a service to everyone that ever bought a non-...TBS video transmitter valued over $33. If you expected more from the customer service you received when it broke too soon or didn't work as advertised (hey, it happens!), there's hope for you! For the entire month of July, you can replace your current VTx and get the gold standard Unify Pro HV SMA ($50 value) at $15, with free shipping that goes out next day, and comes with the best customer support included!

(Fine-print: Offer limited to one Unify Pro HV SMA per person, warrantied VTx must be valued at $33 or above, ships next day only if we can keep up with demand, otherwise it's 2-3 days. Limited to 1'000pcs)

Here is what you need to do (and we urge you to get creative with these steps )

Step 1: Write "GIVE ME A TBS UNIFY PRO!" somewhere (paper works, preferably something colorful)
Step 2: Get one non-TBS VTx and void the warranty (this is the fun part!)
Step 3: Put the remains near the writing from Step 1. Snap a photo (you'll need it for Step 4)
Step 4: Fill out below form and pay at checkout. The TBS UNIFY PRO HV will be in the mail the next day, shipping from within your local region where possible (EU, US or Australia) or from Hong Kong!

Link:
https://team-blacksheep.formstack.com/forms/unifytradein

Experience the speed and professionalism of our customer support first hand! Find out why TBS and its network of international dealers are the fastest growing companies in the industry!

Until next time, amigos!

Trappy, RiSCyD & Perna (aka "the BlackSheep High Command")

______________________________________________________

FAQ!

Q: I paid more than $33 but it costs less now.
A: Print the receipt. Use that as paper to write the text on.

Q: Can we combine two VTX's to reach $33?
A: No. The point here is to help customers who have bought something for good money but have been disappointed.

Q: Can I send in a UNIFY PRO?
A: No. TBS products already enjoy our customer support privilege, so there is no need to smash them. If you have a busted Unify HV, and you believe it's our fault it broke and not you smashing into stuff, open up a ticket and we'll get it sorted.

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Promotion valid from July 1st to July 30th, 2017. Limited to one Unify Pro HV SMA per person, warrantied VTx must be valued at $33 or above, ships next day only if we can keep up with demand, otherwise it's 2-3 days. Limited to 1000 units.
team-blacksheep.formstack.com

The MWC2017 Sanghai finals are starting in 45mins. You can tune into the live stream at this link. Yesterday we had 140'000 people watching, and that was just qualifying!

Current standings Top 4:

1) BanniUK / UK...
2) Dunkan Bossion / France
3) Kenneth Loo (FlyingBear) / USA
4) Li Kun Huang / China

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www.douyu.com

Oscar Liang says: "[Velocidrone is my] Go-To FPV sim at the moment. Hands down."! Get yours at www.velocidrone.com / www.team-blacksheep.com/simulator

Here is a list of best free/low cost flight simulators designed for drone racing. Beginners can learn how to fly quadcopters in these FPV sims cheaply.
oscarliang.com

The all new TBS/TinyWhoop chargers! We just put them live on our site. 2.5A USB charger, 6 x 1 cell battery charger, with XT60 input or USB input.

>>> http://team-blacksheep.com/products/prod:tbs_micro_charger

For USA, check out TinyWhoop.com!

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