Your page says you may delay shipping 48h for mat...erial in stock from paid it.
Today is 24 and still not having any notice of you, my shipping or my support ticket.
May I cancel the order? Open a dispute in PayPal? Any way to send it now??!!
Very good activity on the social media, but don't forget customer and orders....
2 tickets and 1 email later.... no answer.
Maybe delay by the Chinese new year celebratio
No hotline number available.
Last but not least...my
Thank in advance to push to get my order deliver or at least provide acknowledg
I just want to be refund please !!!!!!
Ticket #723858 and #722816
I will never order anything directly on your TBS website except if you find a way to have a better shipping service, sorry guys
However, my TBS triumph antennas are great. I would greatly like to give the company another try.
Did you really test it before shipping it out? Do you have any suggestion
was stupid enough to give TBS another try after my experience
If you fly high, this can happen! 😵
#teamblacksheep #aviation #drone #quadcopter #fpvracing #droneracing #droneoftheday #dronemultimedia #droneloop #wing #dronephotography #multirotor #loop #rc #quad #gopro #tbs #midair #drones #fpv #serioustoys
Drone Racing World Series taking off in Amsterdam. Won by none other than XBlades / TBS JusticeFPV (Gary Kent). Amazing pyrotechnics on that race course!!
#teamblacksheep #fpv #drone #quadcopter #multirotor #fpvracing #droneracing #miniquad #racing #serioustoys
A big thanks to Nicholas Chin from th...e TOSFPV racing club for the invitation and to Trappy from Team Blacksheep for providing excellent (Clearview) video in a challenging surrounding.
Facebook pages of XY.FPV and MetallDanny:
The VTx Burning Ceremony of 2017 is coming to a very quick end. No less than 7 days in, 976 VTx's have been smashed. The form automatically closes at 1000. Based on the speed of submissions coming in, this will mean about 2-3 more hours and then we'll shut it down and focus on sending them out.
Over 700 VTx's were sent out already, the remaining ones will go out next week. Only 2 submissions broke the rules, and we sent them emails. Everyone else that didnt get an email yet ...will be served next week.
Thanks for playing, it was great to see so many of our innovations sold by competitors get smashed to bits to receive the one and only gold standard! I hope this will slow down all the feature-cloning, but we're not really holding our breath What we are sure of is that you, the customer, will see who is in this for more than just money, by seeing the hard work and dedication that TBS is putting into this community and promotions just like these. We also want to take a quick moment to thank our international network of dealers, who will have stock of your favorite VTx, should you ever need more. Their trust in us and this industry is what keeps us putting in >100h weeks without even breaking a sweat! A round of applause for everyone involved! Peace out!
Happy 4th of July! Just a quick "Exchange" status-update today as it's 2am here and I (Trappy) am completely floored. We're at over 700 submissions now, I don't expect this to last longer than Friday. So get your submissions in.
EU: Package still stuck in customs. A new package will arrive in customs tomorrow. We've got most of the orders ready to go, all envelopes and tracking numbers are good to go, once our lazy friends from the department of useless move an inch and proc...ess our package, the Unify HV Pro's will flood Europe.
US: Due to July 4th the packages didn't move. We opted to keep them in our facility until tomorrow. A re-supply of packages will arrive in Florida tomorrow. We should be good to ship out 60-70% of all Unify's. More coming a day later.
AU: About half the packages shipped and may already be arriving. Tracking numbers have been sent out, except packages going to New Zealand we'll get these tracking numbers for you tomorrow. More VTx's will arrive tomorrow and we'll be able to fill the remaining orders
Rest of world: I just spent a few hours shipping out all the remaining orders. So we're squared away from TBS HQ here.
Thanks to my customer support team who has worked their asses off to keep you guys supplied, while still maintaining that high level of service you're all used to. Thanks to everyone for participating thus far, most entries have been nothing short of hilarious!
Update on the Unify Pro Exchange program!
A little less than 2 days in we have piled up over 600 submissions that we need to process. There have been explosions, high voltage burns, toilet bowls with pee in them, scissors, nails ... we can safely say warranties were voided bigtime!! To be honest, we didn't expect such a huge turnout ... early projections were at 200 units for the entire month - LOL. We've spent the day preparing for this monumental logistical problem, and ...we're getting on top of it. Here's where we're at.
EU shipments - as usual, the VTx's are stuck in customs. They should arrive tomorrow and then we will start. We will be doing labels and all that already today since it's way too much to get done in a single day.
AU shipments - they arrived late today, so will go out tomorrow morning. We didn't have enough VTx to fill all pending orders, but about 2/3rds will be filled tomorrow, the remaining ones should arrive Wednesday and go out same day or a day later.
US shipments - Philip is still napping away, he should wake up in about 3 hours and will get cracking on those shipments. Here also it's way too many to do on top of daily business in a single day, so we'll need to spread them out over the first half of the week. We're also re-supplying him with more as the amount we sent him won't even put a dent into the total he needs to ship out
Rest-of-world shipments: We packed all of them today and put them into the mail queue, they will be picked up tomorrow morning. You should have received your tracking number already.
Once again thanks for the huge turnout. It was so much fun to look through all the creative ways that warranties could be voided. Do you have any cool ideas what to do with all those photos?
Get your Unify Pro on! (check FAQ at bottom before asking questions)
Competition is a constant battle between price, quality, speed and cost. At TBS we understand the need to communicate as quickly and openly as possible. That's why we invest a lot into our customer support! It assures our customers that they will be taken care of in case problems arise. Not every company takes this as seriously as we do.
Today we'd like to extend a service to everyone that ever bought a non-...TBS video transmitter valued over $33. If you expected more from the customer service you received when it broke too soon or didn't work as advertised (hey, it happens!), there's hope for you! For the entire month of July, you can replace your current VTx and get the gold standard Unify Pro HV SMA ($50 value) at $15, with free shipping that goes out next day, and comes with the best customer support included!
(Fine-print: Offer limited to one Unify Pro HV SMA per person, warrantied VTx must be valued at $33 or above, ships next day only if we can keep up with demand, otherwise it's 2-3 days. Limited to 1'000pcs)
Here is what you need to do (and we urge you to get creative with these steps )
Step 1: Write "GIVE ME A TBS UNIFY PRO!" somewhere (paper works, preferably something colorful)
Step 2: Get one non-TBS VTx and void the warranty (this is the fun part!)
Step 3: Put the remains near the writing from Step 1. Snap a photo (you'll need it for Step 4)
Step 4: Fill out below form and pay at checkout. The TBS UNIFY PRO HV will be in the mail the next day, shipping from within your local region where possible (EU, US or Australia) or from Hong Kong!
Experience the speed and professionalism of our customer support first hand! Find out why TBS and its network of international dealers are the fastest growing companies in the industry!
Until next time, amigos!
Trappy, RiSCyD & Perna (aka "the BlackSheep High Command")
Q: I paid more than $33 but it costs less now.
A: Print the receipt. Use that as paper to write the text on.
Q: Can we combine two VTX's to reach $33?
A: No. The point here is to help customers who have bought something for good money but have been disappointed.
Q: Can I send in a UNIFY PRO?
A: No. TBS products already enjoy our customer support privilege, so there is no need to smash them. If you have a busted Unify HV, and you believe it's our fault it broke and not you smashing into stuff, open up a ticket and we'll get it sorted.
The MWC2017 Sanghai finals are starting in 45mins. You can tune into the live stream at this link. Yesterday we had 140'000 people watching, and that was just qualifying!
Current standings Top 4:
Looking down on rice terraces with the TBS Discovery PRO! 👌😎
#teamblacksheep #fpv #drone #quadcopter #fpvracing #droneracing #dronespace #dronegear #dronefly #dronestagram #bali #droneoftheday #serioustoys #dronesdaily #fromwhereidrone #indonesia #heatercentral #droneofficial #multirotor #miniquad #lookingdown #tbs #photooftheday #gopro #flying #aerial #dronelife
Vladimir Volkovich used the tag #myTBStango on Instagram to show us his awesome green TBS Tango controller. Let us see your custom TBS Tango by using ➡ #myTBStango on Instagram or by posting a photo into the comments! 🎨
🎮 >>> http://www.team-blacksheep.com/tango
#teamblacksheep #fpv #tbsTango #drone #quadcopter #fpvracing #droneracing #droneoftheday #dronesdaily #dronefly #dronephoto #uav #dronephotography #dronelife #dronegear #miniquad #multirotor #gadget #rc #flying #fromwhereidrone #dronespace #quaddiction #fpvaddiction #drones #fpvlife #dronestagram #serioustoys
The all new TBS/TinyWhoop chargers! We just put them live on our site. 2.5A USB charger, 6 x 1 cell battery charger, with XT60 input or USB input.
For USA, check out TinyWhoop.com!...