Hi! We are having some issues here in Spokane, Wa with proper donation pickup. As a longtime supporter of ARC, it upsets me to think how much revenue is lost due to issues with donation pickup. Fro...m the issue I had today, I was able to start to understand the issue in our area. First, it was no surprise to the donation center operator that there was an issue, and in a few words described they have been having an issue with this particular driver. Now when I find out from the Goodwill donation center person who gladly accepted our donations that they receive a ton of stuff marked ARC and hear similar stories all of the time, my guess is ARC OF SPOKANE has huge problems! Thankfully the missed revenue to ARC has been going to an equally reputable cause, yet does not distract from the fact that hired employees have continued to make choices which hurt the folks which ARC helps by losing needed revenue for continued services. The only folks that lose in this situation is the clients of ARC, and in my personal opinion, should not be allowed to happen.
Here is the unfortunate review I had to leave on their Facebook page. Sadly, they earned it.
Apparently the Arc of Spokane is no longer in need of donations. I have been a long time supporter of Arc. While I will always support their cause, I will no longer donate to them until they are able to square away their issues here in Spokane. I have noticed that it appears the more you donate, the more you are "missed". By "missed" I mean excuses like "I could not confirm the addresses house number" thus missing donation pickups. I was so concerned, because I had a large amount of boxes to pick up (Baby boy stuff *Because our little boy turned out to be a little girl last week, clothing, and an absolute ton of kitchen stuffs from pots and pans to silverware), I actually had these folks make a special notation to deliver to the driver. Because I have noticed that unless it is just one bag or so that pickups seem to be missed, I actually contacted the donation call center number a few times to verify that the driver did not "miss" the pickup. Mind you, I had everything out in boxes neatly stacked and clearly marked which took a bit of effort. I try and make things easy to go from donation to the store and into the hands of people who can use the items. When I called for the last time, I was informed that they may be having issues with the driver and left it at that. The lady on the phone was very nice, but at the end of the day was probably not too concerned. All I can say is if I have noticed what has been going on lately, my guess is others have too. People like myself who try and go out of their way to donate to good causes, may choose to donate elsewhere to equally good causes. Now I went ahead and took pictures of the unidentifiable numbers in on my house (which is in the City of Spokane on a normal city road), took pictures of the boxes marked ARC (which someone had already started to rummage thru) , took pictures of them in my van (which was full) and took pictures at the GOODWILL DONATION SITE (where they not only gladly accepted the donations, but insisted on unloading the items for me)!!! The sad thing that I learned during the process was that apparently I was not the only person bringing in bags and boxes marked ARC. When I told the gentleman about what had happened, he said they get so many items marked ARC that it has become a bit of a joke around their donation center. If that is truly the case, my guess is there is a BIG problem here locally with donation pickup. I can't imagine how much revenue has been lost because of these issues which could have been used towards continuing the services provided by ARC. While I will always be a big fan of ARC, I can no longer try to donate to folks who don't want our donations. It appears that there have been longstanding problems. Please, if you can not live up to the name, stop asking for donations in our area. Arc as a whole is an amazing organization. There are a lot of organizations in the Spokane area who can really use (and appreciate) these donations. If you dont want donations, please stop asking for them. Thanks :) See More