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4.3
742 Reviews
People talk aboutbest bartender and fried egg
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Olivia Bernal
· November 23, 2017
Usually the food is good, I ordered protein style salad
With bison burger and wanted medium rare it came well done like a charcoal briquette so I sent it back and told our waitress it was over cooked.... Got a new bison burger and it then was way undercooked 😕 at this point I did not want to say anything because I didn’t want to piss the cook off, the gave me a credit of almost 10.00 but I would have prefer to have a great meal as anticipated....sigh
Probably won’t return to that location.
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Crystal Isom
· October 15, 2017
It took an hour to get food, our server made a lame excuse as to why it took so long, my fries were cold, my burger was given to another person at our table, who touched it. My burger was ice cold, an...d it had the wrong cheese on it, plus it had the wrong sauce. My fiancé ordered bison, and got served burger. And to top it off, no apology from our server. We will never eat here again. See More
Britney Rivera-Decker
· September 25, 2017
Unfortunately, this location didn’t hold up to our standards. We’ve been to the Fremont location and it was great. But yesterday we went to the Santa Clara one and right off the bat the host was rude ...and then after waiting almost 25 mins I go to ask how much longer and he doesn’t see my name on the list...I was irritated, he told me he texted us but we never got anything and we were sitting right outside waiting the whole time. Then he finally does seat us reluctantly and we waited and waited for a waiter or waitress to at least say something to us or ask us for our drinks but nothing. Then minutes later a waitress gets a drink order from a table that was seated after us and still walked away and not coming to our table at all. With that said my family and I got up and left. Went to Cheesecake Factory instead and had an outstanding meal and customer service all the way around. See More
Sarena Ackley Dirickson
· November 15, 2017
It is exceptional. The only burger spot in my life i have been blown away by. The deep fried pickles, Turkey chili, Banana Milshake, southern fried chicken sandwich, and Bavpn Burger was hands down th...e best I ever had. I can't wait till New Year's Eve when they cater our wedding! See More
Keith Dilliplane
· October 15, 2017
Ok, I know it was busy. I'll accept that, but the waiter mixed up our orders, the fries and shoe string onions were cold. And I was not made aware that the Strawberry Lemonades were not free refills a...long with my wife's one refill. Rediculous!
Our bill for the 2 of us was $63 and change. Sorry, won't be returning there next time in San Jose.
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Shannan LeMasters
· October 1, 2017
This is the third time here and I must say the food is amazing! And the service is better than amazing. Always greeted with a smile and given the check with a bigger smile lol. Great place fun atmosph...ere amazing food awesome service. What more can you ask for.. See More
Erik Wilson
· February 12, 2018
For me a $25 hamburger should be spectacular. A burger of that price should be bigger than the bun. A little over rated and a lot over priced.
Evelyn Demi Inouye
· July 24, 2017
The best burger and service! Love the many choices you can to make a perfect burger. Must have sweet potatoes/fries.
Diego Triple Six Gonzalez
· July 21, 2017
Awesome place to eat and the food is great. Highly recommended spot for great burgers.
John D. Ramos
· June 25, 2017
The bison burger is excellent.I love the idea that you can build it your way.I love the sweet potato French fries but didn't really like the onion rings.They were mostly batter and too oily.The servic...e and everything else is magnificent. See More
Tina Lee
· November 1, 2016
My pup and I went to The Counter on Halloween (on a whim, on our way home). Prior to sitting outside, I asked if they would be able to turn on the heat lamp. The hostess said yes. We sat under a heate...r. The server told me that the bus boy was on a break and he was the one who turns on the heaters. Okay, I was good with that. Time went on, my food came out, I started to eat. I kept my eye on the staff inside. One man made eye contact with me, as I was the only one outside. He continued to set silverware at tables inside where no one was sitting. More time went by. When I was nearly done with my dinner, he finally came outside to turn on the heater. You mean to tell me that only one person working, including the manager, was able to turn on the heater? I would've been totally okay if I was told they weren't going to be turned on. I could've taken my pup and gone somewhere else. Being left out in the cold, made to feel insignificant, while the waitress went to get her Halloween costume, and the person who lit the lamp took his sweet time, I was extremely disappointed in the customer service aspect of my visit. I, in no way, expect people to bend over backwards to cater to me (especially with a dog), but this was ridiculous. See More
Bryan Bonner
· October 5, 2016
This is my first time at the counter. Let me tell you the burger I just had was cooked with perfection. The server James at the bar was very friendly and well verse with the area. He was very helpful... with making me feel comfortable in this area. The restaurant was clean and food came out with in the correct amount of time. I recommend this restaurant highly and I am very strict on my standards. I have not one negative thing to say about this establishment. The manager was friendly as well. See More
Grace E. Clerc
· September 12, 2016
Was an awesome experience! Met a few people for the first time and upon arrival we had a nice large table ready and waiting. Our waitress was super nice, very informative, and made sure to check in ...periodically. She also gave one of my friends some tips of what type(s) of cheese pairs well with some of the burgers. Just one little flaw when my husband ordered his burger 'blue' it didn't come back as one; but our waitress was quick to have it replaced. Overall, would definitely return!! See More
Nickie Flores
· September 18, 2017
Had such a great experience. Great ppl great service delicious food!!!
Liora Gomer
· March 18, 2017
This place is great! I like that you can choose from the menu or create your own burger.
As for the service, the last two times I've been, we were taken care of by MaLou. She's friendly, efficient an...d just plain awesome! See More
Patti Katona
· March 18, 2016
We ordered the old school hamburger, it looked beautiful, but was missing flavor. The hamburger was very bland. Even after asking for thousands island dressing, ketchup, mustard the burger was tastele...ss. It's sad having to pay 9.75 for each burger. We also ordered the onion strings, which I have to say we're very good. Even without ketchup. Although the service was excellent we Don't think we'll eat her again. Burgers are better at
In-n-Out
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Jeff Scott Hickethier
· September 5, 2017
Always a great burger . Fresh and always cooked to perfection
Maru Ahues Bouza
· November 6, 2017
Thank you for the Impossible Burger! So delicious :)
Judy Lewis Barnhart
· December 11, 2016
I have eaten at The Counter several times. I find it OK. I wouldn't say I would go out of my way to eat there. Food has been cold sometimes and other times it has been prepared and served all wron...g. So I would rate it just OK. See More
Jasmine Paquian
· March 11, 2017
i love going to this place!! my son really wanted a burger and i told him, we need to go where they make a REAL burger!! The kind that will just hit the spot, food coma style!!! He loved it!!
Christopher Hizer
· December 31, 2016
Regular customer. Service is awesome as usual, personalities are second to none and welcomed.
Food....could use some work.
Creativity in design is lacking. Consistency in creation as well. ...
Few points from last visit;
-Loaded tots, nor enough cheese
-Korean BBQ burger, good flavor but missed key ingredient...
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Sarah Hale
· June 27, 2014
The food here is excellent. The waiters/waitresses very friendly always checking on guests making sure they're okay. The menu is a little expensive though. When i last went i got a burger which was 10....00, i thought it came with fries to so i asked and they said no, fries are 4.50 more so i said forget that. So it depends on what you order though, there are some good meals for about 5.00. Every thing seems to come individual though,hamburger one price, french fries another price, drinks another price. One person alone could spend over 20.00 just to get a meal. I'm giving it 5 stars though because i like the atmosphere, very nice clean restaurant with friendly workers and delicious food. See More
Darlena King
· October 18, 2014
My husband and I ate at the Counter at Santana row a few days ago (Columbus Day to be exact).... no crowds! It was superb! We sat out on the patio and the weather was summer like and gorgeous!
I... ordered the salad with organic greens and my husband had the salmon burger....we were just drooling, it was so amazing!
I have eaten at one Counter or another over 100 times and loved it each time... ♥ xoxox
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Betsy Bernardo
· April 16, 2017
To be able to customize your Burger is great! They cook it to your liking. Their onion rings and Fries are a treat! Their sauces and toppings are delicious. Service is A1!
Charlie Jo Carroll
· July 3, 2017
This place is awesome! Super friendly staff and great service.
Mark Rettick
· August 8, 2017
They have the most tastiest root beer floats and french fries.
Pablo Garcia
· December 21, 2016
Surprisingly we got a table quick. Service was good my burger was very good. I got the bison burger 🍔 it was very good i will definitely return
Lim Serena
· June 15, 2017
Food was just okay. Burgers were fine - got the Bison is Gouda. Nothing mind blowing or spectacular.
Liza Lee Miller
· March 5, 2017
Great food! I had the BLTandGriiledA. Delicious although the A did not appear to be grilled so not sure about that. Yummy fries. Service was EXCELLENT!
Carolyn Shook
· March 7, 2017
Fabulous burgers, just the way you want it with a large choice of chesse and toppings and Malts.
Kelly Schaefer
· July 24, 2015
This is my families 'go to' place for special occasions and our favorite buffalo burger never fails us!
Ranulfo Gonzalez
· February 25, 2015
Great food.

Rudest staff I have ever encountered - hope the food stays good, because it is the only thing worth returning for.
Carey Allen-Patrick
· October 22, 2016
Always a fabulous meal! Great drinks and good service make way for a fabulous night out !!
Nagy Ticiána
· June 25, 2015
Best burgers in San Jose. It was big, delicious and qualitative.
Maybe the vibe and the feeling inside the place could be better in the future.
Terri Thompson
· October 9, 2016
Love this place...crab cakes sandwich is just like home (maryland)..not much fillers and you can taste the crabmeat.
Emanuel Peña Aguilar
· December 12, 2015
Really good food and beer, the guys at the bar are really cool people too!
Bruce Garrido
· November 8, 2015
A truly unique hamburger experience. Great food but the menu is the real star.
Bud Julie Countryman
· June 10, 2017
Patio heat was broke, hamburger not cooked as requested, service was fair. We could get this service anywhere..
Mark Ellak
· December 7, 2016
Awesome burger or turkey sandwich. Loved the fries. Nice and firm. Strawberry lemonade was great
Tom Stokley
· April 27, 2016
It's good food and vibe. Sometimes it's very busy, so we go early. Like to sit at the bar, always great service.
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Who would've thought the office could become your happy place?!
Office lunches, birthday parties, tailgates and beyond... We Cater!
Book with us: catering@thecounternorcal.com

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Can you spare a sec for your fav burger joint? We're in the running to be named the South Bay's Favorite Burger! We need your help with a vote! It's super quick! Voting link is here: http://www.kfox.com/pages/20024183.php?contentType=4&contentId=16023765 Thank you in advance for the support!!
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Please if you have a sec, give The Counter a little vote as your Favorite Burger in the South Bay! It's a real quick one! Voting link is here: http://www.kfox.com/pages/20024183.php?contentType=4&contentId=16023765
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BB8 didn't like Leland too much...
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Monday Funday, anyone?

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Decisions, decisions...

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Excellent review by Bacinac , via Trip Advisor

One pounder bison burger was delicious
I stopped by early (1130 AM or so) before the crowds started coming in and ordered a pound bison burger with sautéed mushrooms, Swiss cheese and fresh jalapeño cooked medium.
Excellent flavor. Not too many topping really brought out the meat. The burger was lean but still very tender and juicy....
To make the pounder they put two of the 1/2 pound patties together and then cook it as one. It’s a very thick burger but makes for a very nice ratio of bun to meat. I was pleased to see that it was not a monster bun.
Bring an appetite or get one and split it with someone. The thicker burger makes for a different experience when compared to a 1/2 pound patty..... especially if you like more meat and less bread.
Enjoy.

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Kale Salad
Dried Cranberries, Feta Cheese, Carrot Strings, Fresh Jalapenos, Lemon Vinaigrette

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Hey, hey three day weekend!

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What's your Counter [combo]?
Burger + Side for $12.

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After all the festivities yesterday, you may want to Create Your Own Salad

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Is The Counter your favorite burger? Rock the vote!
http://www.metroactive.com/best-of-silicon-valley/

Read the latest features and columns from the South Bay's Metro Newspaper, and find information on upcoming events, lifestyle, the arts and more.
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Your counter becomes The Counter!

Book with us at catering@thecounternorcal.com

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Honey Dijon Chicken.
One of the options from our Counter [combo].
Burger + Side for only $12!

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How do you feel about your counter becoming The Counter? Order a party spread for Game Day and await applause.

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Is The Counter your favorite burger? Rock the vote!
http://www.metroactive.com/best-of-silicon-valley/

Read the latest features and columns from the South Bay's Metro Newspaper, and find information on upcoming events, lifestyle, the arts and more.
metroactive.com

A yolk prime for popping.

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