Reviews
4.1
806 Reviews
Tell people what you think
Aneri Bosire
· April 10, 2018
A fraud.

We came out to have a great time but ended up conned instead. ...

We arrived late afternoon wanted to park in the basement due to the impending rains, we had kids. Met by security staff who didn't even want to hear what our needs were. The message was clear: they just didn't give a damn about us.

We proceed to the ice rink. Two adults and two kids. The older one is 8 years old and very good at ice skating. Our youngest child is 3years old.
We objected to buying a ticket for him, because he is still too young and doesn't even skate.
As soon as we started skating, the child wanted to come join us, obviously. Because we just couldn't leave him out there unattended, we were forced by the ice rink staff to pay for an extra ticket for him. HE WASN'T SKATING. He sat on a plastic dolphin at the center of the rink. Lord, it wasn't such a great experience for him. Our needs were neglected and completely overlooked. My child was crying so much and clearly not having a great time at all, never mind that we had paid for an hour of fun.

There was only one attendant who couldn't cover everyone. There were a few beginners including myself. Needless to say, we left the rink early to tend to the child. I felt ripped off, didn't get value for the money.
To imagine that there was even a place where our 3 year old could have played well and felt comfortable, yet none of the staff even suggested or mentioned it. I learnt of it when we were on our way home.
Again, the message was very clear: they didn't give a damn about our needs.

I complained to the Icerink Manager and she just didn't seem to care. It's like i was talking to the wall. Then i proceeded 3rd floor to talk to the hotel's guest relations executive named Caroline. She listened, apologized and promised to get back to me in a matter of minutes. Up to now, i haven't heard a word from her. Sadly, i am not even expecting her to call.

Just goes to show how wanting the customer service at Panari hotel really is. This hotel is anything but customer focused.

I wouldn't reccomend it to anyone.
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Manjit Kaur
· December 25, 2017
Its about Anga Sky Max, the kids play area was creating a nuisance and the sitting area for all the guests next to the movie screens was too noisy, even while watching the movie all noise was being he...ard inside. Hope the noise can be reduced and parents not taking care of the kids in cars, just driving on anyones feet.

The tickets were to be with lemonade, but nothing given, why?
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Felix M Obegi
· December 26, 2017
Nice place for kids and adults too, I just misplaced (lost) my phone and two other items,but thanks to the Security guys (Jacinta) and a cashier I guess (Dennis), they had got my items and kept them... safely, great job Panari staff.
Though we didn't like the chips,but we will definitely go back New Year
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Mandie Barbara
· February 18, 2018
ANGA Cinema is a disaster ,if you intend to watch a movie kindly RESIST!!! the staff are aware there is aproblem with the projector yet do nothing to fix the problem. Watched black panther and it was ...a disaster,majority walked out!!! See More
Subi LizKig Mutunga
· February 17, 2018
Great food, great service and large comfortable clean rooms overlooking the Nairobi National Park

The Solar Ice Rink is out of this world and the Anga Movie Theatre has great entertainment!!!
Rhouzie Osore
· January 29, 2018
Wauuu 2nd time to be here I just love the place food on point , kids had fun , yaani it's a place to visit often pocket friendly
Rose JB
· October 15, 2017
The really enjoy my short stay at this hotel.The setting is for comfort but most of all i enjoy the warmth of all the staft n their competence. Keep it up guys. And thanks for all.
Ian Kakui
· December 25, 2017
Most useless place ever to watch a movie.i will mever set foot there again.don.useless thieves.sound quality was shit.i mean the imax place so full of shit.dont ever set foot there if u dont want diss...apointmeny See More
Christabell Sande Tamangani
· December 28, 2017
Great place to be with family. We all enjoyed ice skating. We will definitely come again.
Sharif Raien
· December 26, 2017
Really Good hotel , best location , great roomsize , good food and friendly staff !!!
Angie Silima
· February 23, 2018
Great place, very accessible, with good food and service
Myke Ndambuh
· April 17, 2018
The best place..purpose to be at Panari Hotel...any of them. The best service
Amos Gitonga
· November 2, 2017
Excellent services. I enjoyed watching animals in the wild while sitting in my room, meals take almost30 mins to be served but the ice rink and 3d movies that Will keep me coming.
Rachanaa Jitendra Gaudana
· June 5, 2017
Service is poor if you don't have change you become invisible or an alian suddenly they neither want to see u nor assist you. Ice skating is the best part.
Another bad experience at house of leather ...if u don't check what they are making bills for , u will surely end up paying​ 500 to 1000 extra which u never bought the items for. Be careful See More
Munyasa Burton
· October 6, 2017
This place is just on point.. from customer care to the offers provided, I think Ihave to come back with my family members to also enjoy
Silvanus Ogwel
· December 16, 2017
The best place to be with your family and friends. The service is fantastic.
Sonia Virdee
· July 31, 2017
Rude coustomer service from 1 alpasha staff
Plus I was given beef saying it was chiken somasa
And I do not hv beef dew to my religion so just very upset about it ...
No Shisha flavours apart from 1or 2
Not happy at all
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Suza EDu
· January 7, 2018
The place is Nice and the food is Delicious.. I can't wait to come back Again
Mitchell Halima
· December 22, 2017
The best place to be I love it waoooow 31st will be there again.
Fariah Amran
· April 12, 2018
It's an awesome place.. I loved the ice skating .The hospitality is great
Photos
Videos
Please share your thoughts and comments about this video. We need to start supporting our youth to engage in creative and unique sporting activities and make them shy away from drug abuse and other vices in the society.
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The Ice Rink is back!! More services, rebranded space, more skating time including Ice hockey training all structured to suit your needs. And for new learners, there are new classes starting from beginners to professionals. Call 0711 091 000 / 0711 091 400 to book your schedule and be the next pro in Ice hockey and Ice skating.
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It was great to watch this talented guys take on each other on the ice at the Panari Hotel Ice Skating rink. We welcome you to come and watch, enjoy and even participate in the Ice hockey Matches every Wednesday. Let us grow this unique sport together.
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Posts

A great team with lovely ambassadors of the Panari Brand are always sure to enjoy a great Friday only at the Ruby Lounge in The Panari Hotel

The Panari Hotel updated their cover photo.
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