337 Reviews
Tell people what you think
Jono Coles
· October 2, 2017
Hands down the best service I've had in years. Dropped into the Ponsonby store and Hadley was super helpful. He recommended some awesome colour combinations, ta...lked about how different items worked together and suggested a killer pair of kicks to pull it all together. The guy should be a stylist, he's that good. Will be back for sure. See More
Dylan Cooper
· September 28, 2017
Would be great if someone answered the phone so I can get my refund back from 2months ago, Iv rung about 15 times over the last few days and no one has answered. I have been told multiple times previously that it will be put in my account and have received nothing. Terrible service!!!
Mikaella Santos
· October 12, 2017
My boyfriend placed an order in March 2017, but it was out of stock. They offered a similar replacement but he opted for a refund instead. In May he received an... email saying the product got “shipped” Even though he asked for a refund. We still have not heard anything. He didn’t even receive the product they apparently “shipped”.

And It is now October!! Terrible service.
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Callum James
· June 9, 2017
Dope store with even better service! Deffs hit them up for dope new streetwise! Alex will be sure to sort you out!!! �
Karlene Jackson
· August 2, 2017
Threads online was super easy to use and delivery was very fast. Great service. Thanks!
Sean Gibson
· June 8, 2017
Has a real nice selection of clothing, have to say it was the excellent service that won me over though.
Luke Brown
· June 8, 2017
Threads is a cool store. One of the best stores to get gear from.
Jarrod Soar
· June 8, 2017
Great store! Has all the new gear and excellent service! Happy as with my purchases! A+
Cathy Gibson
· June 8, 2017
Good selection of men's clothing and great labels including Sly and Federation. Pretty good shoe range and love my Bellroy travel wallet.
Emily Jean Scott
· December 23, 2014
Love the clothes and great prices too however I am pretty unhappy about the service. I am going overseas today, I placed an order last Wednesday night (one week... ago) and paid extra for overnight delivery to ensure it arrived before today. I phoned on Monday and on Tuesday to enquire about its whereabouts and even offered to pick it up if I could be told where it was. Each time I was told that someone would get back to me but no one did. I was also told it was sitting in the courier depot however Courier Post tell me they are still waiting for the package from Needles and Threads. Last night I was told that I would be emailed but have unsurprisingly not received anything. If for some reason you no longer had the stock you could've let me know so I could've chosen something else or let me know where the package is so I could pick it up myself. I understand that this time of year is busy and sometimes things do go wrong however you should've been honest with me and let me know what was happening so I could've made a plan, instead of merely offering me empty promises. See More
Jessy Leonard
· June 11, 2017
Favourite place to shop for men!
Kong Tran
· June 12, 2017
very good customer service and really good quality clothes. very clean and tidy also
Kyran Stoltenkamp
· June 9, 2017
Awesome store! Dope gears and even better service!
Pawan Puni Dhaliwal
· January 12, 2016
Sorry but have this give this place a 1-star based on the service of their online store and lack of response & effort. Made a purchase because they didn't have ...the sizes and stock in store and it is yet to be delivered after 2 weeks, spent over the amount to qualify for free shipping, would be even worse if I had. See More
Joshua Silk
· January 13, 2015
Girlfriend place on order at the start of December for a Xmas present, after countless emails and calls with very little response she finally received some info...rmation about the order a few days before Xmas.
Apparently it was "lost" - fortunately they sent something else overnight and she was able to give the gift on xmas.

Ordered some items for myself on 3/01/2014 - have since sent three emails and a message to their facebook page and have received no response regarding the status of my order.

Shame that such a cool store is let down by such horrible service and communication.
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Jacob Tales
· June 6, 2017
Great online store purchase was delivered quickly, visited the Newmarket store soon after. Great customer service & brand selection.
Isaac Hanna
· July 8, 2014
I am receiving terrible service through the online store. I have made a purchase and have paid for it but have not received it over 8 weeks later. No one replie...s to my emails or when I fill out the contact card and when you ring the number it just rings until it cuts out. I am highly disappointed.
It has supposedly shipped but there is no valid tracking number.
They really need to get their act together.
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Liam Davies
· April 29, 2015
Still waiting for so someone to get back to me in in relation to an order made 2 weeks ago. No email responses and no answer when I call the store. Was told someone would investigate but am still waiting for a reply.
D'Arcy Sabourin
· April 7, 2015
Stoked as on my Huffer Puffer! Order came in fast as here in Queenstown, my last order was to Vancouver and took only a week! Legends
Abeiku Eshun
· March 27, 2016
Dope store and equally good service! Online store is definitely just as pleasing and received my orders with no hassle
A quick look around our shop last night as we filled the store up with new product. Come through today we are open till 5pm also a free Redbull with any purchase.
Get 30% off @dead_castle_project winter stock, enter the code DEAD30 in your shopping cart online before checking out. #SALE #ThursdayPayDay
Hitting AKL City Limits today? We are open early till 6pm, get in store & pick up some new Threads, @kendricklamar on blast all day in store & free Redbull with any purchase ➖ 130 Ponsonby Road ➖

Last 3x Hours ✖️ Ends Midnight ✖️

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Tiger Camo Bomber from @dead_studios ✖️ Available now in store & online ✖️
#deadstudios #camo #tiger #camo #bomber #jacket #threads #hypebeast #dead #sydney #highlights #mensfashion #shop #online #store #ponsonby

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