Tell Me Box® ... una aplicación 100% hecha en Puerto Rico. Se usa para hacer surveys. Con las experiencias aprendidas en el mercado podemos ayudar a lograr una tasa alta de participación.
Give your customers a way to provide feedback
No matter how proactive you are, you’ll never be able to get in front of every customer issue. To make sure you learn about the good, the bad, and the ugly experience your customers have, create an easily accessible way for customers to give feedback.
Whether it’s a phone survey at the end of a service call, an email survey sent directly from your CRM tool, or a form on the “Contact Us” page of your website, creating a means for c...ustomers to give feedback makes it easier for you to learn what needs improvement. It also helps keep unhappy customers from voicing their displeasure on highly visible places like your social media pages.
Whatever steps you choose to take, remember feedback’s importance to customer satisfaction. Unsure what your strengths and weaknesses are? Don’t know why the numbers are dipping? Make an effort to get closer both to your customers and your reps.
Not only will you discover touchpoints and skills that need improvement, but your customers will see that are dedicated to providing top-notch, proactive customer service.
We are glad to introduce, for the first time in the hospitality industry, a service that enable guests to communicate , in real-time, with all service area managers in a hotel. Built with Tell Me Box.
An understanding of the different personal needs of their guests and the translation of that into actions are what differentiate this hotel from many other hotels. Tell Me More allows to have a dialog with customers to come up with creative services that will make customers refer your company to everyone.
Tell Me Box can help you identify customers that are not happy so that you can stop them before they leave... and even convert into advocates.
TellMe Box is based on a revolutionary marketing concept known as the Net Promoter System®, created by Fred Reicheld, Bain & Company and Satmetrix Systems, which simplifies the way customer satisfaction is measured and provides a precise number you can track to grow satisfaction amongst your clients.
TellMe Box is a tool designed for business owners to measure and act upon the feedback they receive from their clients. It creates digital questionnaires that can be easily accessed by mobile devices, web-browsers, SMS messages or by scanning a QR code. All the data collected is tabulated and presented on a visual format that is updated on real time.