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Thank you for your patience while we have been completing our investigation surrounding the incorrect delivery that was made to one of our customers. We want to reiterate how sorry we are for the pain this caused Andrew and Stephen, and anyone else who has been hurt by this event. We would never intentionally cause any of our customers or partners harm, and we have never been more disappointed to let a customer down. You can read the conclusion of our investigation, and how we’re working together with Andrew and Stephen to move forward here: http://bit.ly/2mI7qcJ
We have received some more information and have updated our communication here: http://bit.ly/2mI7qcJ
We know you have been expecting a response to the recent news articles about Vistaprint. Our first priority was to reach out to our customers who were directly affected to express our shock and regret. We felt that we needed to do this before responding to any other comments. We are extremely saddened by this incident, and we support diversity and reject discrimination in all forms. Please take a moment to read our CEO and founder’s response here: http://news.vistaprint.com/our-ceo-and-founders-letter-in-r…
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